"I haven't received my order yet and ups won't locate it for me "
"I ordered the wrong size tire and it was a breeze to return and have the correct one ordered ad re-shipped. I would and will order from there again."
"i placed an order on line which was quick and easy and I received it in no time."
"Easy to order and product exactly as described"
"profesional, fast, very intuitive website"
"Website is user friendly, product was in stock and arrived in a timely manner..love our new bike bags.!"
"AAA+++ VERY GOOD SERVICE. Thank you"
"Easy to find parts needed, Had a good selection, Had a promotion on for black Friday, Shipped very fast. Very happy with purchase. Thank you."
"They ship the cheapest and worst way possible. UPS
My order was shipped in 2 packets. First one was left on the side of my house in the rain. Totally soaked. The second one is still not delivered. UPS is shipping it everywhere except to me on a simple street address. Is it J&Ps fault? Ultimately they need a better shipper."
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. Please contact us by phone if there was any damage to your package due to the rain.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Packages arrived in a timely manner and were well packed."
"I'm satisfied with the products I received but I'm very dissatisfied with the billing of my products. They billed me for my purchase then billed me again for each item. That was over $1000 tied up of my money that jp cycles didn't have authorized to do. I will definitely be shopping around for other places to buy from. "
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We typically do not charge until we ship. There may have been a pre-authorization posted to your credit card to verify funds available, but that authorization falls off after a few business days, once the order ships.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747”
"Very happy with what I purchaded."
"Good communication , product as advertised, fast delivery. "
"Service was excellent and product shipped was exactly as advertised."
"You had what i needed & the parts i ordered were at my door when promised, what more could one expect. Great job J&P."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”