"Never had a problem with J&P Cycles even when swapping a helmet for a different size. First rate outfit to deal with."
"Both the rocker box gasketsfor my 81 fxe and the petcock for our 99 fxst arrived in about a week and were just what we requested. Great job."
"Quick response when I had to correct the item I ordered. Shipped really fast. Great service"
"Very happy with my order and the short time it took for me to receive! Thank you J&P team"
"J&P cycles is always easy to make purchases and priced right for my budget and the quality is very good I am always happy with my orders when received my only complaint is motorcycle parts are easier to find in the catalog than they are online
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"Everything arived on time and is exactly as in the ads ."
"no wiring diagrams for directions with product"
"Yes order was here quick, I love J&P Cycles,they have everything you need, for your Bike."
"J&P certainly delivered and the products are excellent. Problem is with Thailand and taxes (40%). can you send without a commercial invoice?"
"ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok "
"The items I recieved were obvious store returned products!! The speaker kit boxes had been opened - several times - and I paid for a _new_ kit - not a returned kit. So I had to waist my time returning the items. Ordering on-line has it's pro and cons - getting returned items when new itens are ordered is bad business practice."
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Great website, quick shipment, no hassle return on an item that did not fit my bike."
"Nice product. High quality."
"Easy ordering, quick delivery. Very satisfied with the products I ordered."
"Got the order right. Delivery was fast."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback on our products and services. This helps us to maintain the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, your input helps us to provide world class customer service that J&P Cycles you have come to expect.
We regret any inconvenience you may have experienced in navigating our website. We would like to take this opportunity to tell you about the Technical Support Features of our website in hopes that they may enhance your shopping experience in the future.
• We welcome you to use our Technical Support Teams at http://www.jpcycles.com/chat/launch for Live Chat or call 1-800-397-4844 for Phone Technical Support.
• We invite you to visit us at http://jpcycles.custhelp.com/app to use our new customer service and tech self help interface. You can search for answers, watch videos, or just browse our fast growing J&P knowledge base.
• You can also find answers from staff and fellow bikers at our J&P Online Community at http://community.jpcycles.com/
Once again, thank you for filling out our survey. If we can provide any assistance to you, please contact us through email at customerservice@jpcycles.com or call us at 800-338-1747.”