"quality products, good delivery time"
"I was very satisfied with J&P. I will ad it would be helpful to customers though, if someone in the warehouse at J&P would check every order to ensure the order includes all of the hardware required for installation."
"Big, complicated order and they got it right. On receipt, one part was damaged (dented) and one was defective (improperly threaded handle bar risers). I returned both for exchange. The replacement riser(s) also had bad threads so I returned it for credit and bought an alternative, more expensive, riser."
"Great the whole thing was great got what I ordered way before I was expecting it it all fit and hard to believe bit my 2003 Ann.sportster custom looks better than ever.. I did have a question that has not been addressed yet. The hyoercharger I bought pro r was needing to know if the flaps stay open when not running and is there any adjustment for them as this was not in the paper work that came with it.."
"Available, correct as ordered, good quality and on time delivery"
"No complaints!! Great service. Good product
"
"Service, products and delivery is excellent!"
"Love ordering through J&P! I always get my stuff on time and at a discount with my Gold Club Card."
"Parts are always perfect. Prices are always great. And deliver time is outstanding. "
"Easy to order very easy to pay and fast shipping with a very reasonable price "
" Quick easy process recieved my orer in a few days."
"A no fuss experience high recommended would use again & again"
"Great product, fast shipping"
"Could have shipped faster, but it was right before the holidays. Overall good experience. "
"The order came within days and product was exactly what i wanted!! Great service and support..."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback on our products and services. This helps us to maintain the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, your input helps us to provide world class customer service that J&P Cycles you have come to expect.
We regret any inconvenience you may have experienced in navigating our website. We would like to take this opportunity to tell you about the Technical Support Features of our website in hopes that they may enhance your shopping experience in the future.
• We welcome you to use our Technical Support Teams at http://www.jpcycles.com/chat/launch for Live Chat or call 1-800-397-4844 for Phone Technical Support.
• We invite you to visit us at http://jpcycles.custhelp.com/app to use our new customer service and tech self help interface. You can search for answers, watch videos, or just browse our fast growing J&P knowledge base.
• You can also find answers from staff and fellow bikers at our J&P Online Community at http://community.jpcycles.com/
Once again, thank you for filling out our survey. If we can provide any assistance to you, please contact us through email at customerservice@jpcycles.com or call us at 800-338-1747.”