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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
1/5

2014-12-04

"Very complicate operation with credit card, I cancelled it and bought cheaper on Ebay."


Rep reply posted 2014-12-04
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
3/5

2014-12-04

"part stated it was for a 2004 sportster 1200c, however, it was a bit longer than stock. However i was able to get it working."


Verified
5/5

2014-12-04

"it was very easy and simple to order and it arrived quickly, as a matter of fact, I was getting ready to track the pkg. and it arrive at my office."


Verified
5/5

2014-12-04

"Right part, decent price and delivered as promised."


Verified
5/5

2014-12-04

"product as advertised - fast delivery "


Verified
5/5

2014-12-04

"j&P Cycles always delivers a quality product quickly and on time."


Verified
5/5

2014-12-04

"Received the part in an orderly fashion, shipped and received in a short time. Everything I expected, a great experience and I will continue to purchase my motorcycle parts from J&P Cycles."


Verified
1/5

2014-12-04

"I put the information about my bike and the recommendation their site gave me was not the correct fit for my bike. Their return policy states, "Mailing Label fees of $7.99 (standard) or $12.99 (oversized) " and I was charged $16.99 for the shipping of a windshield, this is light and if it is oversized I should have only been charged $12.99. This is not the first unpleasant order I have had with this company in the past 3 months. They seem to make life difficult to find the correct part and price on the parts they offer. "


Rep reply posted 2014-12-04
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We apologize that your experience did not meet these expectations. A member of our management team will be in touch with you shortly.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.

Thank you,”


Verified
4/5

2014-12-03

"My only complaint is that the battery was shipped on a Monday and not received until the following Monday. I needed that battery! It sat around in Iowa, and then in Kansas, for many hours. They should have their distribution center closer to UPS's centers. I know we are supposed to help rural areas, but, I'm sorry, Hicksville remains Hicksville for very good reasons!"


Verified
5/5

2014-12-03

"Very well priced and quick delivery, cheers keep up the good work"


Verified
5/5

2014-12-03

"j&P cycles is one of the best aftermarket motorcycle dealers I have dealt with. Saved me a lot of money and their shipping is outstanding!!! Packages arrived before I expected and well packaged. Thank you J&P !!!"


Verified
5/5

2014-12-03

"Items are very good and were easy to order and are shipped in a very timely fashion. "


Verified
5/5

2014-12-03

"Good service fast delivery!"


Verified
5/5

2014-12-03

"Always a pleasure to do business with J & Cycles. Keep up the good work! "


Verified
5/5

2014-12-03

"The items I ordered were at my door in less than three days. That was fantastic. Thanks for your quick service."