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Product & services pricing
4.26/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.89/5
Customer service:
3.97/5
Return/Replacement policy:
3.80/5

Verified
3/5

2014-11-23

"Had to call & check on package. They had it out of stock in one warehouse & in stock @ another. Didn't fix issue until I called so package was delayed. "


Verified
5/5

2014-11-23

"As always J and P Cycles delivered the correct items and in a timely manner."


Verified
1/5

2014-11-23

"Not the product that is purpoted to be as the marketing, intentionally or not, aims to relay that charging two motorcyclrs can be done simply by connecting two Smart Chargers connectors . This is in fact not the case.
In general, all my JP Cycles purchases have been unsatisfactory to the extent that i will be purchasing less and less from the retailer.
"


Rep reply posted 2014-11-24
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-11-23

"The J&P website made it easy to find and choose the perfect tail light for the Fat Bob 2010. Payment was hassle-free and delivery was quick for being on the other side of the world. My husband was stoked about his early Christmas present!"


Verified
5/5

2014-11-23

"Had item in stock and delivered as initially advised by seller."


Verified
5/5

2014-11-23

"very helpful and quick on the order.."


Verified
5/5

2014-11-23

"very satisfied, arrived on time and items seem to be what I ordered."


Verified
5/5

2014-11-23

"Quality item received. Always a pleasure dealing with J&P Cycles. Fast delivery! Thanks again!"


Verified
5/5

2014-11-22

"Great price, great delivery, great country!"


Verified
4/5

2014-11-22

"the picture did not show the wires coming out behind the mounting post so I assumed {based on reviews} that the wires came through the mounting post. I will end up not using the turn signals for that reason. "


Rep reply posted 2014-11-24
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-11-22

"Great service, fast delivery to Australia and well packed."


Verified
5/5

2014-11-22

"One if the fastest delivers ever"


Verified
5/5

2014-11-22

"I love JP cycle whatever order they get it to me quick I love JP cycle that's all I got to say Merry Christmas"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-11-22

"Very unformed sales staff, Fast shipping. Always a great experience doing business with J&P"


Verified
1/5

2014-11-22

"I used J&P website to pick out a replacement Baffle for my motorcycle, not knowing what came in my motorcycle because it was removed before I bought it. I picked a baffle that was listed as an replacement for my year motorcycle.... it didn't fit. now I have to return the one that came and reorder. Wasting my time and money "


Rep reply posted 2014-11-24
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”