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Product & services pricing
4.22/5
Chance of future purchase:
4.08/5
Shipping & packaging:
3.77/5
Customer service:
3.81/5
Return/Replacement policy:
3.63/5

Verified
5/5

2014-09-20

"Have not installed the parts yet but service, delivery and price is always 110%! Love JP, even the Harley dealer prefers them for parts."


Verified
5/5

2014-09-20

"Very pleasant buying experience. Fast shipping..."


Verified
5/5

2014-09-20

"J&P always has a great selection of what I need for my Harley. I was very pleased with how quickly my order arrived. Look forward to doing more business with J&P."


Verified
5/5

2014-09-20

"Great product and delivery time!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-09-20

"Delivers sooner than expected good Quality no problem, You need you ask you Get, From your couch that is !...."


Verified
5/5

2014-09-20

"Always delivered when promised, Great selection, Great costumer service."


Verified
5/5

2014-09-20

"Perfect fit.... Good Quality.....Very Satisfied !!"


Verified
5/5

2014-09-20

"Great selection of merchandise, excellent prices, and prompt shipping."


Verified
5/5

2014-09-20

"excellent service - received items in UK a few days after ordering. only down side was $50 I had to pay for import duty!! Still that wasn`t your fault. Will definately order with you again. Thanks "


Verified
5/5

2014-09-20

"Easy to order and fast shipping. I will use J&P Cycles again."


Verified
5/5

2014-09-20

"Great prices, fast shipper and awesome selection. Will be buying from J&P again! "


Verified
2/5

2014-09-20

"I ordered a air cleaner cover that I was lead to believe by your website, fit my machine but upon arrival it was clear to me that it did not. Furthermore, the one I wanted to order, your website told me it did not fit when in fact it was the right one for my machine. I ordered it from another supplier. I phoned your customer service department to explain the situation and was treated very impersonally by your female sales staff person. "


Rep reply posted 2014-09-21
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-09-20

"Great price and fast delivery."


Verified
5/5

2014-09-20

"Very prompt service. Bought a lot of parts very happy every time. Thanks keep up the good work."


Verified
5/5

2014-09-20

"All was as ordered and on time. Perfect service. "