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Product & services pricing
4.22/5
Chance of future purchase:
4.08/5
Shipping & packaging:
3.77/5
Customer service:
3.81/5
Return/Replacement policy:
3.63/5

Verified
1/5

2014-09-20

"Beware people... J&P Cycles is scam site.
This shop owes my money without couse. They charges my creditcard and never send my stuff.

"


Rep reply posted 2014-09-21
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Thank you for shopping at J&P Cycles. Your order is currently in the review process. Due to a recent increase in International credit card fraud, we do require payment verification prior to the shipment of your first order. To complete this process we ask you send a copy of your most recent credit card statement. This item must include the following information:

1. Your name
2. Your address
3. The last 4 digits of your credit card number
4. Bank Logo

This is a one-time request. Please feel free to black out any other personal details such as purchases or available balances.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-09-19

"I recentaly bought be a new vest for my club, and it fits amazingly and is just what i wanted all along. Thanks for suplying great stuff."


Verified
5/5

2014-09-19

"The tires were not flat or smashed , great brand of tire also . Would buy again from JP cycles .


Thanks J. H.
"


Verified
5/5

2014-09-19

"Lightning fast service without the additional cost of special shipping. Consider me another satisfied customer. I'll be back"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-09-19

"................................great.........................................."


Verified
5/5

2014-09-19

"Will continue to shop with J&P!"


Verified
5/5

2014-09-19

"The parts that I received were were exactly what I ordered and, more importantly, what I needed. Sometimes it's hard to get the right stuff for a 36 year old bike. The parts look great and the shovel is back on the road. Thanks guys."


Verified
5/5

2014-09-19

"Super fast shipping/packaged well. Excellent product.

Job well done J & P CYCLES
"


Verified
5/5

2014-09-19

"Alot of help finding the correct parts for an older Harley.
Thanks.
"


Verified
5/5

2014-09-19

"I needed a specific part to convert passenger floorboards from one motorcycle to another, the part worked out for me and I saved $238.00 as a result. Thanks so much."


Verified
3/5

2014-09-19

"I Haven't Recived My Order Yet. So I Can Not Say At This Time. "


Rep reply posted 2014-09-19
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-09-19

"Great delivery service. got my part in 2 days. The holder is sturdy and I am happy."


Verified
5/5

2014-09-19

"Love the fender bib; it was exactly as described and installed in seconds!"


Verified
5/5

2014-09-19

"Liked the express order option to get it shipped out same day without paying for faster shipping. Well packaged. Chrome arrived without a nick or mark on it."


Verified
5/5

2014-09-19

"Would very much have liked to keep the item I ordered (a riding jacket), but it arrived with a defective zipper, and alternate sizes were not available."