"On 8-25-14 I ordered aLE PERA Bare bones passenger seat. I was told it would take 2-3 days for you to get it. I called a week later I called about the order and got no answer from you Lisa took my number and now its 9-05-14 and I still havent heard back from you."
"J&P Cycle are great people to deal with."
"The items were delivered just as ordered. My order shipped the next day just like the website said I will be ordering from them again very satisfied. "
"The web site was clear, complete, and reassuring I was ordering the correct part for my vintage bike.
The parts arrived when promised and the quality was as expected. "
"You don't mention the 10% restocking fee when there is a purchase. Makes me wonder if you ship the wrong item just to have customers return them and charge this fee. Probably won't be using this method of purchasing going forward. Thanks. :-("
"The delivery was much quicker than i expected and just in time to be installed on my scooter for a big labor day ride with friends"
"I ordered 2 things, I got 2 things. That's swell. I'm not giveing
any one a handy over it."
"This is not a question, but a complaint. I just called and spoke with a customer service rep and found out that my tires still hasn't been shipped for over two weeks due to your companies incompetency. I am a new customer and was asked by email to give my credit cards issued home address. So, I responded back and was confirmed that all was good, but it was still not shipped. Now, I have to wait another 2 to 3 weeks because you guys dropped the ball and refused to ship it EXPRESS. I think you guys can at least try to get it to me ASAP, it was your mistake not mine. Below is the email correspondence verifying my complaint.
Regards,
Helen Lee
Hi Lori,
Our home address that's connected to our Visa credit card is: 11537 village place drive, Houston, Texas 77077.
I need more clarification to your statement:
"we request that you ship to the billing address of the credit card"
Are you stating that, both my tires will not be shipped to my APO - Camp Humphrey's in South Korea?
Please keep in mind, 11537 village place drive is my permanent address in America, but I am serving with the US Army and currently stationed in Camp Humphrey's in South Korea. This is the reason for the APO address.
Please clarify as to where the shipment will go to?
Thank You,
Helen Lee
On Tue, Aug 19, 2014 at 9:41 AM, wrote:
Dear Helen,
Order Reference #W1340517
Thank you for placing your order with J&P Cycles. In order to process your order, we need the correct billing address listed with your credit card company. Please contact me with this information either by e-mail, chat or by phone at ***-***-****. Please keep in mind that for the first 30 days of a new account, we request that you ship to the billing address of the credit card.
Thank you,
Lori
Customer Service
J&P Cycles
***-***-****
www.jpcycles.com
PARTS – ACCESSORIES - APPAREL
"
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"J&P cycles is the best online source for motorcycle parts."
"they did fine i do not have to write much about it"
"I found what I was looking for, for a great price. Shipping was reasonable which is always a factor when shopping online. "
"Whats to say ? I ordered, J&P shipped, and I got my parts."
"Since I began buying from J&P last year I've had nothing but a positive experience with their service."
"found what I wanted on line and received it very promptly"
"j&p gotter done the first time thanks back on the road"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”