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Product & services pricing
4.24/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.86/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2022-07-16

Highly recommended

"Smooth seamless transaction"

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Verified
4/5

2022-07-16

Talking to Rep and Tech

"They where wonderful, highly capable, and quick with the proper answers. The service was top notch, and friendly. I had an issue with their online chat, not that it did not give the correct info, just that it took the info away to quick, to see how it was doing. A automatic review, that popped up.
The on call Customer Service Rep and Technician, on the other hand, were top notch, friendly, yet not pushy, and quick, knew what they were talking about and got me on my way!

"


Verified
5/5

2022-07-16

Good tire, great service!

"I needed a front tire for my Super Tenere. J&P had it in stock and shipped it quickly. Along with a decent price, what more could I ask."

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Verified
5/5

2022-07-16

it was easy to install

"it was easy to install and working great"

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Verified
5/5

2022-07-16

Timeline

"It took a few days to get the item ,but they are a quality company and have always come thru for me."

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Verified
4/5

2022-07-16

Needs more in depth overall instructions

"Great product! Could have used a more Detailed instruction manual on the ends an outs of the plugs and the electrical plugs for the heated handlegrips. Which additional handle grips are needed and sold separately. "

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Verified
5/5

2022-07-16

Excellent

"Very good website.
Delivery quickly and very good quality items.
Highly recommended
"

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Verified
5/5

2016-04-13

Quick delivery

"I ordered tires and they were at my door in 3 days ! Thanks j&p !"


Verified
5/5

2022-07-15

Good service

"All in all, what I recieved worked for my Harley Davidson needs"

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Verified
5/5

2022-07-15

Great parts and service

"Excellent parts and fast shipping "

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Verified
5/5

2022-07-15

great seller

"great seller good product"

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Verified
5/5

2022-07-15

Excellent service & delivery experience. Thank you

"Excellent service & delivery experience. Thank you"

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Verified
5/5

2022-07-15

Excellent

"My face shield was broken and one was missing. I called customer service they were so nice got the replacements the next day and they were perfect and fit my helmet correctly. "

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Verified
2/5

2022-07-15

Failure to follow up

"I ordered a tire at the end of June. It was suppose to be delivered by July 1. I had a vacation planned at the end
of July, which is why I needed the rear tire.
The tire never showed up. It took a week to resolve the issue only to find out it was out of stock.
But JP cycle never checked other locations to help correction the lost tire.
Until I was charged twice for a tire that I never recieved.
1) lost in transit
2) Back ordered till 8/12, but charged for it.
Finally talked to Taylor MI location they had 3 tires in stock.
3) Purchased another tire, which was shipped the next day.

BUT I am unable to go on my planned vacation. IT leaves this sunday.... PS it was paid for...MY LOSS :(
"

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Rep reply posted 2022-07-15
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-07-15

Dirt tire

"Needed a tire..you had it"

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