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Product & services pricing
4.24/5
Chance of future purchase:
4.24/5
Shipping & packaging:
3.94/5
Customer service:
4.12/5
Return/Replacement policy:
3.79/5

Verified
5/5

2022-07-16

Timeline

"It took a few days to get the item ,but they are a quality company and have always come thru for me."

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Verified
4/5

2022-07-16

Needs more in depth overall instructions

"Great product! Could have used a more Detailed instruction manual on the ends an outs of the plugs and the electrical plugs for the heated handlegrips. Which additional handle grips are needed and sold separately. "

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Verified
5/5

2022-07-16

Excellent

"Very good website.
Delivery quickly and very good quality items.
Highly recommended
"

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Verified
5/5

2016-04-13

Quick delivery

"I ordered tires and they were at my door in 3 days ! Thanks j&p !"


Verified
5/5

2022-07-15

Good service

"All in all, what I recieved worked for my Harley Davidson needs"

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Verified
5/5

2022-07-15

Great parts and service

"Excellent parts and fast shipping "

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Verified
5/5

2022-07-15

great seller

"great seller good product"

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Verified
5/5

2022-07-15

Excellent service & delivery experience. Thank you

"Excellent service & delivery experience. Thank you"

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Verified
5/5

2022-07-15

Excellent

"My face shield was broken and one was missing. I called customer service they were so nice got the replacements the next day and they were perfect and fit my helmet correctly. "

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Verified
2/5

2022-07-15

Failure to follow up

"I ordered a tire at the end of June. It was suppose to be delivered by July 1. I had a vacation planned at the end
of July, which is why I needed the rear tire.
The tire never showed up. It took a week to resolve the issue only to find out it was out of stock.
But JP cycle never checked other locations to help correction the lost tire.
Until I was charged twice for a tire that I never recieved.
1) lost in transit
2) Back ordered till 8/12, but charged for it.
Finally talked to Taylor MI location they had 3 tires in stock.
3) Purchased another tire, which was shipped the next day.

BUT I am unable to go on my planned vacation. IT leaves this sunday.... PS it was paid for...MY LOSS :(
"

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Rep reply posted 2022-07-15
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-07-15

Dirt tire

"Needed a tire..you had it"

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Verified
5/5

2022-07-15

Review

"Sent exactly what i ordered in an incredibly quick delivery time"

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Verified
5/5

2022-07-15

Excellent service

"I ha e been satisfied with the product and service "

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Verified
5/5

2022-07-15

Returns No Hassle

"Bag speakers that I ordered were not compatible with my audio system, although they appeared to be in J&P's catalog. But, no problem when I used their pre-paid return shipping label and dropped it at a UPS site. In a few days the product was received and a credit back to my original card was completed. I really appreciate the fact that they refunded straight to my credit card instead of surprising me with an in-house credit that could only be spent on their site. Thanks J&P for the great experience."

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Verified
1/5

2022-07-15

This is the last time l buy from JP

"JPs website is lousy, too many popups, easy to make a mistake and buy the wrong item, then you're stuck with it unless you want to pay for shipping. You're better off buying from someone that offers free shipping.
"

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Rep reply posted 2022-07-15
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.