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Product & services pricing
4.24/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.86/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2022-07-15

Review

"Sent exactly what i ordered in an incredibly quick delivery time"

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Verified
5/5

2022-07-15

Excellent service

"I ha e been satisfied with the product and service "

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Verified
5/5

2022-07-15

Returns No Hassle

"Bag speakers that I ordered were not compatible with my audio system, although they appeared to be in J&P's catalog. But, no problem when I used their pre-paid return shipping label and dropped it at a UPS site. In a few days the product was received and a credit back to my original card was completed. I really appreciate the fact that they refunded straight to my credit card instead of surprising me with an in-house credit that could only be spent on their site. Thanks J&P for the great experience."

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Verified
1/5

2022-07-15

This is the last time l buy from JP

"JPs website is lousy, too many popups, easy to make a mistake and buy the wrong item, then you're stuck with it unless you want to pay for shipping. You're better off buying from someone that offers free shipping.
"

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Rep reply posted 2022-07-15
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-07-15

quick and accurate.

"I ordered what I needed and got it quickly...."

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Verified
3/5

2022-07-15

Master cylinder

"I ordered part believing the part was in stock, which may have been my error. I waited 8 days without an update an decided to call to check on status. Customer rep was professional but told me part was on back order waiting on stock from v-twin, I felt that if my order status would have been updated to not available, it could have saved me some time in locating my part, as it turned out I lost 8 days for nothing. with no estimation of availability I decided to cancel order, and look elsewhere, I will say in the past I have had multiple orders With J&P cycles that I was completely satisfied with, so I plan to continue ordering from J&P cycles."

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Rep reply posted 2022-07-15
A rep from J&P Cycles, JPCyclesKE, has responded:

“Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-07-14

Excellent

"They are always on spot with bike part matching and shipping is always quick and easy. "

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Verified
3/5

2022-07-14

Lost part

"I ordered 2 shock absorbers for my front end(rubber bushing). They sent in 2 small bags via mail, only one was delivered. Haven't heard back from my email and still jabent received my 2nd one
"

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Rep reply posted 2022-07-15
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-07-14

Fast delivery

"My product was received within 24 hours of ordering "

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Verified
5/5

2022-07-14

Always good

"Parts are as described and priced well."

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Verified
3/5

2022-07-14

Na

"Should add more pictures of each product and fitment info."

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Rep reply posted 2022-07-15
A rep from J&P Cycles, JPCyclesKE, has responded:

“Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-07-14

Trunk relocation set

"Nice product good product delivered as promised in a fast timely manner."

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Verified
5/5

2022-07-14

"Ordered crash bars from them was excellent quality and delivered in 3 days after ordering. The install was quick and easy "

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Verified
5/5

2022-07-14

Outstanding Service

"Everything in the entire process was done with extrem professionalism. All of it from ordering, on line help , fitment, paying and shipping was done in the outstanding way, that you J&P."

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Verified
3/5

2022-07-14

Customer communication

"Ordered two item’s for my 1944 WL, and waited till I forgot about the order, just over a month. When it did ship , I had not planned for it and over drew the account I use for online purchase. The parts were a friction kit for the rocker clutch pedal, and a kick arm for starting the bike. Both items are kinda important for the operation of the motorcycle. I didn’t wait I ordered and received from a competitor and had them in days. I remember a antique catalog you used to put out every so often, bring it back or send me one and we can possibly try again. I have a 1954 waiting in the wings as soon as the ‘44 is up, RedLeg"

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Rep reply posted 2022-07-15
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.