"I have purchased all my electronics from J & R and have always been pleased with the price and the product."
"Quick service. Great price. What more could you ask for?"
"The rep at J&R was very knowledgeable about their products. He listened well to what I was inquiring about and helped me make the purchase that I was looking for."
"Robert was very helpful with my phone order. Very prompt same-day shipping. I will shop J&R for future purchases."
"Consider this review in 2 parts. First, this is again a case of checking prices and J and R beats all, even Amazon. I am not surprised because J and R consistently lands in my top 3 of places with great prices. Second, talk about some great customer service. I realized I needed a battery charger -just- before I left on a trip. I asked if they could direct the delivery to my hotel in an expedited fashion and ZOOM it was there! Wonderful!"
"I was trying to buy some cameras. There were some scam web-sites which sell at lower prices. However, after some googling, I realized that they sometimes sell grey products. Therefore, I chose one of the trusted web-sites, J&R. It has free shipping, no tax (in my state), reward program and goes well with Chase UltimateRewardsMall"
"i've been purchasing from them, off and on, for well over 20 years, and i've always been satisfied with the convenience of shopping with them, the prices are always competitive, and the shipping is fast. i've never had to deal with a customer representative as i usually know what i want before i start looking, so i can't rate them on that. i have never received a damaged or broken product, and the product descriptions are fairly accurate. having never received an in-transit damaged or non-working product, i cannot say how well J & R responds to anything along those lines. my purchases from them have been stereo electronics, accessories, computer games. this particular purchase is a gift, so i cannot speak to it's quality at this time."
"there was a delay due to back order. JR.com kept me informed of what was happening. I did receive my purchase in perfect working order. It was all I had hoped for when I made the purchase."
"Excellent, immediate sales support; I've bought several things from the over the past 20 years, and everyone I've talked to there was knowledgeable and interested in helping me get what I wanted. 5 stars. "
"J&R Music and Computer World is an absolutely great company, my recent experience with them in purchasing a guitar was wonderful. I ordered the guitar on March 30th and was told that it would most likely be shipped on April 3rd at earliest. Come Monday morning (March 30th was a Saturday) and I got a call saying that the Credit Department needed to verify my billing address so the guitar could ship. I couldn't believe it, not only did my guitar ship two days earlier than I was expecting (on April 1st), don't be fooled by J&R providing free shipping via UPS Ground into thinking that it'll take a while. I had my guitar in my arms on Friday morning, less than five days after it was shipped. Need I say more?"
"There were some issues with the delivery of the item I had purchased. It was out of stock. I had to call J&R twice to check on the status (Jazelle from J&R tried to be helpful and had to reach out to the distributor). My suggestion to J&R would be to be more communicative when items are back ordered and perhaps provide a weekly update to the purchaser."
"I was a bit wary of ordering a $2000 computer from a company I had never used before, but J&R was easy, hassle-free, and they delivered quickly. I called with some questions, and they had great customer service. Very pleased with their selection and prices, as well as their rewards program. I will be going back for more."
"Hi,
I have been ordering from J and R Music for years and as always first class service and on time delivery."
"One of the best retailers to get the best prices on any great products. Also conveniently located in lower Manhattan"
"Very Satisfied with the purchase I made thru J&R Music and Computer World. They are quick to respond to the questions asked when I called 3 times. Prices are great !!"