ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.65/5
Chance of future purchase:
3.69/5
Shipping & packaging:
3.55/5
Customer service:
3.59/5
Return/Replacement policy:
3.52/5
Featured Review


Verified
5/5

2024-07-18

Exact part

"Fast shipping. Exact part needed. Great price. Thank you and will use your company again!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-07-18

Jack's always has what I need

"I have a 20+ year old Simplicity ZT mower and order OEM parts from Jack's. I have purchased from Jack's for 15+ years now and I have always found the parts I needed for my Simplicity."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-07-18

6 months and received nothing

"After looking online for a part for my Ridgid Orbital Sander, I decided to order from Jacks even though the negative reviews all said that order fulfillment was slow. I ordered several parts for my pressure washer as well in order to spread the pain of the shipping costs. Ordered on 25 September. They dropped the Rigid part from my order on 15 October. On 25 October the shipment would have been ready except an NGK spark plug was on back order. After 6 months they cancelled my order on 4 April and issued a credit."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-18

Fantastic Experience!

"They managed to get my order processed, packaged, shipped, and delivered in record time with a federally recognized holiday in-between."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-07-17

Part was correct

"Part was just what I needed. Took a while to get here"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-07-17

"delt with Jacks multiple times - always good quality and service"


Verified
5/5

2024-07-17

Parts

"excellent fast and reliable service, good parts received, everything worked fine even with the international shipping.
thanks guy
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-17

Parts

"Exactly what I ordered. Shipped quickly and arrived without damage. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-17

Great

"Fast friendly service, got what I needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-07-17

Great

"Good price and item as described "

Detailed Review Benchmark + -
Pricing of products and services

Verified
1/5

2024-07-17

Fraud.

"Ordered ladder.
Email stated “parts on back order” - what ladder parts could possibly be on backorder ? It comes assembled from the factory
Subsequent email stated order had been canceled without an explanation. The ladder is a current model.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-07-17

From Gald to Sad

"Will ship in 2 weeks . 2weeks later for get it . No longer available. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-07-17

better then e bay parts. Quick shipment

"Got good parts and quick."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2024-07-17

Not impressed

"Ordered two items. One was fine. Second had my ordered part number on a label stuck over a part I didn't order. So I ended up with an item I didn't order. Don't think I'll use Jack's again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-17

Pleasant experience

"Easy to navigate website, quick delivery."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process