"My order was correct and delivered on time.
I will definitely order from them again."
"Ordered an OEM pull cord for Echo Blower/Vac to replace broken cord. Was easily able to find the factory part on Jack's Small Engines. The part needed to be ordered from the manufacturer and I received email communications and status updates to keep me informed. Part arrived and was exactly what I needed. Always a good experience sourcing through Jack's Small Engines!"
"Looked like New ! He does a Great Job and is a Nice young man!"
"Got my Parts! Excellent customer service!"
"I own a lawn service. I blew a hydraulic pump on one of my zero turns. I ordered a new one over 3 weeks ago from Jacks because they said they had it in stock and would be delivered in 4 to 7 days. Even though it was more pricy than other places.
It's been over 3 weeks now and still have no hydraulic pump. This is so terribly bad for my businesses. Time is money. I wish I had never delt with Jacks. They have over $900 of mine and I don't have anything to show for it."
"Got all of the little parts correctly labeled on each baggie. I couldn't ask for much more, and I have my mower working again."
"Website helped me find the right part for my mower, Jack’s kept me updated about availability and shipping. Highly recommend!"
"Not your fault you could not get the part from the manufacturer but dealing with y’all has been a good experience. Thank you. "
"Kept informed of back order status. Great customer service."
"Honda mower parts locator easily told me what to order. "
"Cable too long. Useless………"
"I placed order ***-***-**** on 1 June. It's now 15 July. I could've gotten this item off eBay much quicker, and even cheaper."
"Still waiting for a part 3 weeks later!!!"
"Still waiting on what I ordered. Going on 6 weeks"
"Hi, I am still waiting for parts ordered and paid for over a month ago.
I was told they were on back order...
But, there hasn't been any updates or communication in 4 weeks.
If I knew it was gonna take several months, I would have liked a refund, so I could buy parts elsewhere."
"I can't believe you take my money and don't deliver any part. I am still waiting for any news from you and please give me my money back if you aren't going to deliver the part you sold me."