"Am a long time customer and I have never had this problem with Jacks Small Engines before.... I finally regestered online and then ordered parts online... waited, waited, waited... called and was told my card was on their fraud list... two weeks lost and now I'm jammed up. I was able to reorder and now I am waiting again. IT WOULD HAVE BEEN NICE TO HAVE BEEN ADVISED THAT MY ORDER DID NOT GO THROUGH. Just saying. What is the sense in registering email, street address and phone number if its not going to be used to communicate?"

"Experience was a good one "

"I placed an order for 2 parts on 11 NOV and I still have not received the parts. I called today (06 JAN), and was told "the computer shows another 18 days". I understand supply chain problems, but these parts are plentiful on NorthStar sprayers in Northern Tool stores. "

"Thanks for the fast delivery..."

"Ordering was very specific with Part Number ready.
Website is easy to navigate and place Order.
Good follow up on status.
Only issue was Canada Post on strike, however the parts did arrive."

"I was really surprised as to how much their prices had increased and I the length of time it took to receive the order."

"You charged my credit card but have never sent the product. So you are horrible. Period."

"Terrible communication they say they have the part in stock and they don't. I order my part 12/5/2024 and it's 1/5/2025 and I still don't have a part. "

"where do you get parts from, China? one month and part still not in stock. taking my business somewhere elsewhere"

"Jacks Small Engines will ALWAYS have my support and business. Their customer support department is beyond expectations as far as following up, getting to the root cause of the issue, proper way to a resolution.
I received a part that was cataloged wrong and so it was the wrong part. They researched and found the issue with the manufacturer, located the correct part and offered to ship it to me free of charge. I had already found what I needed elsewhere. They refunded my money, no questions asked. They were very helpful, courteous and polite. I would advise ALL to do business with this company and use them as a business model if you need improvement in your CSI of your own company. Thank you Jack's!!"

"For the second time I ordered, paid for, waited and then was told it was not instock and had to wait weeks for an over sea distributer to send the order. Not once but twice for the same part."

"We incorrectly ordered the wrong part . but Jacks were extremely helpfull about our returning the part .We will definately be using this company for future purchases.The people who we dealt with at Jacks were the best."

"All parts fit, and function properly.
Mower runs great now "

"Good experience from website navigation to order placing. Shipped fast and arrived on time."

"Still waiting for parts order for my snow blower.thank goodness no snow yet."