"Perfect fit for my Kawasaki 15hp lawn mower. "

"Placed an order on 8/4/24. Still waiting for the order to be shipped. Very disappointing "

"The website has everything you could ever need for your lawn mower! However, I have been waiting for more than two months for the parts. The site does not tell you if the parts are in stock or not, so you are taking a chance if you will actually get the parts or wait for months to get the parts you ordered. As for me, in the future I will pay a little more and go to a service department in person to get parts."

"I have never received my order from them. They took the money quick but not a word ."

"Part worked as expected. Confirmation email was provided super late and I didn't get an immediate email for my order. Almost felt like a scam but then email arrived around 10 days later that product was back ordered and arrive 7-10 days later. Overall arrived after shipping email in better than expected shipping time frame."

"Very good. Only issue was part was not in stock so it took a week+ to receive it. I will use again. Thank you"

"I had to do some work on the Kawasaki motor on my Scag that required removing the exhaust. Of course with the age of the motor a few of the exhaust mounting studs broke off from rust. Luckily I got my parts from Jacks quick and was up and running again. "

"Great price & quick shipping!"

"Nothing has been sent yet, they have also canceled several items. "

"Ordered a part for a Dixon ZTR that was obsolete, no longer available from the manufacturer.

Jacks has always provided excellent customer service and I will continue to use them again in the future."

"I needed a speciality Kamado Joe part and they got it for me. Great communication during the back order. Dropped shipped from the factory. "

"They deliver the parts they sell very quickly."

"I ordered a single valve spring for a Kawasaki FX850v to complete a rebuild. Jack’s contacted me to let me know that they had lost track of my order during shipping but wanted me to know that they were doing everything they could to find it and get it delivered to me. They went out of their way to make sure I was aware of the issue and made it right. Outstanding customer service, just like you used to get in “the good old days.” Thanks Jack’s Small Engines, you are appreciated."

"We ordered it Aug 4, 2024. We haven’t received it yet. We are told it could be October before we get it. Not very happy. "

"Excelllent service. Enjoyedd the contact"