"It’s been almost a month and still no parts. I found them somewhere else and had the parts in 2 days "

"Lack of committment, they dont have recovery date on past due orders"

"They have met my needs on several occasions. Good customer service, good product, good price. "

"In the computer age, any retailer should know if the part is in stock and available. Some will say “out of stock” or “on back order “. Then some will graciously except your money, then email you a couple days later saying the part is on back order. After waiting three weeks I asked for, and received a refund. Don’t sell me something you don’t have. "

"After much searching, found a complete set of belts for my Billy Goat mower at Jacks Small Engines. Unavailable at the manufacturers site. Installation was "fun" as access was tight. The machine is back up and running like new."

"This company is very professional and courteous. Their response time was fast and accurate. We had to return a part, they explained how to return it and ordered the correct part immediately. We will certainly order from this company again."

"They back ordered the parts but they came in a timely manner. "

"Orderd a part for a job I had, on Aug 2nd. Said it was in stock. Paid for the order. A couple weeks went by and no part. Called and asked what's going on. Said it was back ordered until Nov ...long story short I lost the job . Internet store said it was in stock and the rep on the phone kept blaming the algorithm . So I canceled the order, took them another week to send me a check. Had used jacks many times before and never had a problem. But all it takes is one and that's it. Will no longer use them . "

"Long time to wait my parts, still not get it."

"wrong part can not use not worth sending back my loss
"

"I ordered a tire for my cart and it has been over a month and haven't received it yet they took my money. Only reason gave them a 3 is because I have had good experience in a previous order."

"I ordered from Jacks, as they have all of the parts diagrams easily accessible to me. The part is backordered from manufacturer. I am getting updates (about every 4 weeks), regarding the order. Had I received the part, I am sure they would have a 5 star, but the "how did we do" survey came before the part."

"Got the perfect parts to fix the engine at a great price. Thanks!"

"I ordered mower parts a couple of months ago. It's time to put the mower away for the season and I never received my parts. They did take my money though. "

"Took over 2 months to get my order"