"Ordered a control panel cover for my generator. After waiting two and a half weeks to get the part it was the wrong one. I was able to return it for a refund ,but at MY expense. To ship the part back cost $21 and some change. This was just over half the cost of the part. "

"Unable to find parts in Australia, , have used this reliable company before and found there knowledge and courtesy refreshing, parts arrived quickly and we are cutting again. Would highly recommend this business."

"Jack's small engines always come through "

"Needed a part for older snowblower and Jack's had it!"

"Order number ***-***-**** not received. It has been over a month and the shipping updates shows LZ647623557US packages not received by ups to be sent. Very disappointing, poor communication, slow processing, but fast to take payment. "

"I ordered by phone 8 shear pins. The week prior I did order and receive 2 shear pins to see if size was correct. When I ordered 8 more, I was not informed that I was ordering bags of 3 in each package. So, we are blessed with shear pins, enough for our lifetime.
Mary Ellen Long
"

"Website said they had a refrigerator part, so I ordered it. Eventually had to cancel the order when it didn't ship. It would have been so much easier if they were up-to-date on their inventory."

"Order arrived quickly, exactly as described."

"Great service fast delivery."

"Prompt service and the parts I needed. "

"Ordered two items and waited a long time for delivery before I received a email stating that they are canceling my order because they couldn’t get those item from there supplier.
Should have know what they had in stock before original sale was made."

"Never received it, but we have already been charged for it. Getting tired of waiting without an actual personal email letting us know what is going on. Why would you charge us if the product hasn’t even shipped yet? Poor customer service. "

"I ordered a air filter and air filter cover for a B&S 8.75 HP motor. I received them in good condition and was a good OEM fit. I was pleased with the transaction and probably would order from Jack's again."

"Hard to find part quickly delivered and problem solved.."

"only place that had the part i needed"