"Placed an order middle of October 2024, after a month of waiting on backorder without any communication as to the hold up, I contacted JSE. The response I received was, "We received word from mfg that they changed the factory in which these parts are being made because they did not set up how they would get the parts shipped to their warehouses once they were done being produced before they made that change. We are currently waiting for an update from them on when the parts will be done production and when we are going to be able to have them shipped to us, but I have zero timeline on when we should be getting a response." I would expect that if a product was not in stock after a month and the vendor was unaware of when that product would be back available, they would be proactive to contact those that have already paid for the part in advance to let them know the situation and not wait to have the customer reach out to them to obtain this information. Poor customer service from my standpoint. "

"I was looking for a retainer wheel that had gone missing on one of my machines. I figured that if it they were missing on one machine, then they are probably missing on a few more machines I have in my shop.

I came across this website by accident, and I was able to find the part that I needed. At the time, I had no idea what the name of this part was. The pressure washer manuals are a little vague, to say the least.

Not only did I learn what the name of this part was, I was also able to find enough of the part to equip all of my machines with new versions.

The website was super easy to navigate.

The checkout was straightforward.

As a matter of fact, I need to go there now and find a replacement pull cord for the very same pressure washer I originally needed the retainer wheels for.

By the way...

My experience was so enjoyable, I have bookmarked the website for all my future needs for small engine parts.

Thank you, again, for keeping it simple.

All the best,

Larry J.
Great Dane Fence Staining"

" Order was canceled couple days after I placed an order. Item was showing available/in stock. Your in stock items should be updated correctly. "

"I ordered a sprayer part and the delivery date kept being pushed out. I ended up canceling the order and getting the parts from a different supplier."

"I placed order months ago. No explanation and no delivery of parts ordered."

"There is a bit of confusion and delay on my order. The ignition that I needed for my splitter got held up because I ordered a nut for it. I didn’t realize it was part of the ignition package (It didn’t say anything about it in the description ) so the thing that I needed sat for over a week while the nut, which I actually didn’t need was on back order. It wasn’t until I reached out that it got shipped. The nut finally arrived as well. "

"I removed the gas tank filter from my Kohler engine. Filter would not go back in! I went to "Jacks Small Engines" and found the OEM replacement filter. Good Price , Quick Ship. The new filter dropped right in! Old filter was Swelled from Gasoline. made it too large for the opening. Thank You Jacks!!"

"Thanks for the quality service. "

"Ordered parts for my Ferris mower at least two months ago and have nothing. Understand they have to get parts from manufacturer, but this is rediculous."

"Easy to navigate site. Shipping was prompt even with items that were factory shipped and/or backordered. Pricing was reasonable. Overall, I would definitely do business here again."

"Still waiting over 1 month for part. What if part was critical for operation?. Equipment mfg's need better parts inventory if they want my business. Northstar lost mine on this wakeup call. No fault of Jack's services."

"I ordered the parts on 10/11 and haven’t received them as of 11/12. "

"will get bck to you at later date."

"Quick delivery @ great prices. Lower prices for parts and fast delivery when you need them ."

"It was pretty easy finding the parts I needed for my angle grinder. It took about 20 days for the parts to come in because they were out of stock at the time i ordered. Parts were new and exactly what I needed.


However I have concerns about customer security with this website. Shortly after making my order with this website through my smartphone, I had started receiving scammer emails. I have not interacted with any other websites in the past month, ik confident it has something to do with this website because they got my home address and name.

To the owners of the website, please brush up on your security."