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Product & services pricing
3.66/5
Chance of future purchase:
3.69/5
Shipping & packaging:
3.54/5
Customer service:
3.59/5
Return/Replacement policy:
3.51/5
Featured Review


Verified
1/5

2024-08-22

Still waiting for my parts to arrive

"I have never received the parts that I ordered.
I don’t know if they have been delivered to another address.
"


Verified
4/5

2024-08-22

Very good,

"Parts were hard to come by Jacks was able to deliver!!
I thought when ordering that they were in stock, waited 2-3 weeks for delivery since they needed to get the parts from Manufacturer.
BUT they sent the right parts 3 cheers!!!
"

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Verified
5/5

2024-08-22

Generator bracket

"Ordered part. Fast shipping. Part fit"

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Verified
5/5

2024-08-22

Excellent experience!

"Parts were reasonably priced, in stock, and shipped quickly. Very satisfying experience."

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Verified
5/5

2024-08-22

Perfect

"Items arrived promptly. "


Verified
5/5

2014-07-29

Excellent service

"Great price. Product exactly as described. FAST shipping"


Verified
2/5

2024-08-22

Still waiting for shipment.

"Not sure why I received a request for a review as I haven’t had my order filled yet. It’s been about a month and I know parts are back ordered."

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Verified
5/5

2024-08-22

Shindaiwa shaft

"Worked great , hard to find parts for T270 "

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Verified
1/5

2024-08-22

Totally Unresponsive!

"After placing an order online I never heard another thing about my order. I checked order status that had no information. I contacted the company and no one responded. After a month of no response I ordered my parts elsewhere. I will avoid Jack’s in the future. "

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Verified
5/5

2024-08-22

Items arrived earlier than expected

"Had a need for an unusual part and was expecting it to take upwards of 10 days to arrive, as mentioned when I placed the order. Was happy to get the whole order within two days of ordering. Very pleased. "

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Verified
5/5

2024-08-22

Great price

"Great price, quick delivery, product as described. What more could you want "

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Verified
1/5

2024-08-22

poor

"I placed my order about 5 or 6 weeks ago and still have not received my order, I keep getting messages that only parts of my order is ready to ship but they are still waiting on one more part before they will send out the complete order"


Verified
1/5

2024-08-22

still have not gotten order

"You are wanting me to review you when you still have not delivered what I ordered. I still do not have eta from you, just emails waiting on vender, it has been weeks, I think you pick up the phone and call them and see what has happened and when this will arrive."


Verified
1/5

2024-08-22

Poor communication.

". Just an email every week stating, "extended lead time". No effort in getting materials that customers have already paid for"

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Verified
5/5

2024-08-22

Good customer service

"Very helpful in return process "

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