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Product & services pricing
3.65/5
Chance of future purchase:
3.69/5
Shipping & packaging:
3.54/5
Customer service:
3.58/5
Return/Replacement policy:
3.51/5
Featured Review


Verified
1/5

2024-08-21

Never received the part I ordered

"I ordered a park 2 months ago and it still has not"

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Verified
5/5

2024-08-21

Great service!

"Jack's always has what I need, good prices, and fast shipping. "

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Verified
3/5

2024-08-21

Shipping SNAFU

"Part I ordered was correct but it didn’t ship timely. They initially blamed USPS but after 3 follow ups, it was clearly their fault. During the delay I ordered the same part from a different supplier that was shipped, received, and installed faster than the part I originally ordered from them. "

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Verified
5/5

2024-08-21

Fantastic!

"Great place to order from. Fast shipping, accurate orders excellent selection. "

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Verified
2/5

2024-08-20

Not happy with the delivery

"Upset on the delivery damage parts"

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Verified
5/5

2024-08-20

"Excellent! everything was perfect "

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Verified
1/5

2024-08-20

I haven’t even received it yet. It’s been a month and a half.

"Bad experience I won’t order from here again"

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Verified
2/5

2024-08-20

replacement engine

"Slow to respond to request.Gave info on engine then waited.After a long wait they tell me engine not available."

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Verified
5/5

2024-08-20

Great website, easy to use

"Great system to identify parts, all the parts fit as described. Great website! "

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Verified
1/5

2024-08-20

Terrible customer service

"Ordered a broadcast lance that was in stock. Order placed. Week and a half later I get an email saying they are awaiting parts but will email once my order ships. I call them a week later and they said they haven’t ordered any parts and aren’t planning on placing an order from the manufacture. I asked why nobody said anything and still took my money. The only response the girl had was, do you want me to cancel your order or not? What do you think I want you to do if you aren’t going to fulfill my order? I’m not just handing money out. Worst experience I’ve ever had"

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Verified
3/5

2024-08-20

Feel the parts are fine, just that shipping was outrageous.

"A few rubber O-rings don't weigh much, but it was over $10 to ship them. When I contacted them and asked, they said nothing could be done. Should have been no more than $4 to ship these tiny items."

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Verified
5/5

2024-08-20

Great store

"Very professional excellent store to find those hard to get parts "

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Verified
5/5

2024-08-20

HR216 Honda control cable

"A perfect fit for my vintage Honda push mower. "

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Verified
2/5

2024-08-15

Kawasaki scrub trimmer parts

"It has been about four to five weeks since I ordered the parts and I still haven't received any parts at this time
"


Verified
5/5

2024-08-20

They always have the exact parts when you need them.

"Evrytime I go looking for parts Jack's has them available it's that simple. Mailed to you rite after you place an order. "

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