ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.68/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.75/5
Customer service:
4.71/5
Return/Replacement policy:
4.91/5

1/5

2020-03-07

i don't know a stereo this thing fits i ask for one dinn this is not even a half dinn

"I wanted a box for my stereo to put it in the dash and what i got was something the size of an ash tray"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-02-27

Refund

"Twice I have placed an order, expecting the tool I’m waiting for will soon be on the way only to realize after via email that the order status is now refunded, with no explanation , I called the number number several times and now one answers , leave messages no one call back . This is a waste of time ."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-02-26

Great Customer Service

"I ordered a gun and missed a spec. that I needed, my fault. They caught my order issued a refund and as soon as got it . I placed an order for the Tekna Spray Gun I needed.
Happy
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-02-23

Great service and supplies

"Great easy and fast process"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-02-23

BoosterES5000

"Great, it was fast and quick"


5/5

2020-02-23

Kinco Frost Breaker #1787 gloves

"Excellent product and a tremendous cost saving per glove. Will use this company again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5

2020-02-22

No Phone Number, Terrible Customer Service

"Ordered multiple items, came in 4 boxes over the course of a week. No packing slips in half of them. Only 2 tracking numbers provided. 2 items were not what they advertised, one item broken and one item missing.....
No phone number, which should have been the red flag!!! Now I'm still trying to get a refund, but my fault-not theirs??
Fortunately not a lot of money out, unlike so many others posting here, never again will I do business!!!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-02-19

Excellent Experience

"This was a good experience. I found what I needed the first time i visited"


5/5

2020-02-17

EXCELLENT PLACE TO FIND THE TOOLS I WAS LOOKING FOR

"PRICE ARE REASONABLE, HIGHLY RECOMMENDED"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2020-02-14

Easy Purchase

"Searched for a particular tool online, found the best price at JB Tool. Very easy to navigate and with a very good price and free shipping, what's not to like? Happy Valentine's Day to me :)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

4/5

2020-02-12

Easy to find what I was looking for and the ordering process was easy.

"The price was what i was looking for. This will hold up for a long time."

Detailed Review Benchmark + -
Pricing of products and services

5/5

2020-02-10

A Switch In Time...

"Very quick and easy to find what I was looking for and the ordering process was easy to navigate"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-02-10

Esco 10802 Jack Stand (1), HD, Locking Collar, 20 Ton Capacity, Max Height 26.5"

"Seems like a quick and easy process ordering this item. As a bonus they offered free shipping and no tax compared to other businesses that charge $50-$65 more for these two area of cost that JB Tools offers for free."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-01-31

Automotive tech

"Glad to find a U.S. company with a good deal on the elite. From research I was weary buying such a costly item on line. I found you want to make sure it is usa unit. If there were to be any problems with unit you don't want to return ship out of country. JB was very simple."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2020-01-30

Prices in Euros for Europe, but the shopping cart was in USD. This is something to improve.

"Good shopping experience with prices in Euros, but the shoppint cart was in USD. Better to find the shopping cart also in Euros. Thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process