ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-05-10

"perfect dress!! thank you!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-05-10

"The dress was breath taking!! Better then we thought it would be. The color was so vibarant. I was hesitant to order online not being able to touch and feel the dresses but JenJenHouse made it a very stress and worry free shopping experience. I would return again and you can't beat the prices!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-10

"Brilliant .... have recommended you already. Garment arrived early and the workmanship is stunning. Please, please pass this information on the people who made this garment and thank them for their excellent work."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-10

"I got a dress from the jenjen house for my daughters prom, and it was simply GOREGOUS. It was a little big, but I rather have it a little big than too tight. It arrived when it said it would. The dress looked exactly like it did online. I'm extremley happy. I will be ordering my daughters dresses from jenjen again "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-09

"My wedding dress from Jen Jen House was expertly made and I could not fault it in any way. The size chart is very accurate and I should have paid heed to advice from other customers regarding this very important tip. I have since had a change of heart with the colour of my dress and have re-ordered another dress from Jen Jen House in ivory and my bridesmaid dress as well - this is how confident I am of Jen Jen's House quality and workmanship. Can't wait for my dresses to arrive!! I can confidently recommend this site to anyone who are not sure of purchasing such an important dress online :-)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-09

"First time ordering from JenJenHouse and I am completely satisfied! The dress is of higher quality than I was expecting and it is absolutely beautiful. I will be ordering again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-09

"I've ordered 4 dresses off of this site and all of them have been amazing and better than expected. The beading is always beautiful and the quality is great I may never buy a special occasion dress in store again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-09

"JenJen House is a great website. They respond to all my inquiry about a dress I wanted to purchase. When the dress finally arrived, it looked new and fitted very well. I will recommend this website to anyone who wants to purchase a dress."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-09

"I love my dress it was so very perfect. I would recommend everyone I know to shop from Jen Jen house. It was easy fast and didn't look cheap at all and everyone thinks I spent a ton of money. The price was very good for what I received. I will order for all my girls dresses. I took a chance and it paid off so well with this company. Ten stars!!!!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-09

"It was a nice dress, fit well, looked nice and all at a good prices. Came on time and was made well. I will suggest JenJenHouse.com to my family and friends"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-05-09

"I am thrilled I have referred 2 others that have bought from you. One bought a party dress and another a wedding dress. Each are just as happy as I. When I tried it on it made me that gorgeous bride and I'm 58. I highly recommend your website and for the price you pay the quality is superb! I was told that my dress I have is prettier than one that a bride paid $15,000 for. Thank you so much JenJen House for making my day a success."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-09

"I am extremely happy with my purchase and overall first experience with JenJenHouse. My daughter's prom dress was ordered and received in two weeks! Each time I contacted JenJenHouse about the status of the order, I received a quick response back. The prom dress looks just like the photo on the website and the custom tailoring was done with perfection. I would have paid so much more for this type of a gown at a retail store. I will definitely shop here again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-05-09

"My daughter prom dress came on time, and it was what we order. We were very satified with her dress, we will use JenJenHouse.com for future events."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2013-05-09

"I received my dress with still pins on it, the seam of some details wasn't finished. The jewelry at the waist wasn't symetric at all.
Overall i was disappointed by the quality of the work on the dress , it was quick work.

The other orders were okay.

Furthermore, i had to pay more than 100$ in taxes...
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2013-05-10
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear tbloriane,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

Firstly, we are sorry to hear that you are charged for extra money which must be the import duty tax fee. We have already paid the shipping fee to the express delivery company before shipping your order. We have also stated this policy at our FAQs page: http://www.jenjenhouse.com/about/help.php?page_id=8. (The third point) Some countries may charge a customs import duty tax that customers may have to pay, please check with your local Customs office for further information.

Meanwhile, we are sorry to hear that you are dissatisfied with the quality of our dress. After checking the pictures taken by our Quality Control Department, we are sorry but we really cannot find any defective parts of your dress.

Anyway, we are not here just writing to shoulder off our responsibility. I have reported your case to our After Sale Team. They will take over your case and try to work out a top solution for you. Pleas kindly do not worry about it.

Thanks again for your time. Please kindly feel free to contact us for anything else we can help.”


Verified
5/5

2013-05-09

"I love the dress fit perfectly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A