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Verified
5/5

2013-05-13

"Very good. I recommend to order here if you need something. Customer service was so kind and nice. E-mail respond very quickly and they even call me too.
They offer me even refund what I never expect.
"

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Rep reply posted 2013-05-14
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear piijjaa,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.

We do apologize for any possible inconvenience caused by us. Each of our dresses will go through a series of strict inspections after they are finished. If there are truly pins in your dress, we will sincerely apologize for our carelessness.

We do care your case and have reported to our manager. She will take over your case soon and also try to work out a top solution for you. Please kindly do not worry about it.

Thanks again for your time. Please kindly feel free to contact us for anything else we can help.”


Verified
5/5

2013-05-13

"Excellent quality of customer service, material of dress and beautiful workmanship. I bought my wedding dress here and i can honestly say it is prettier in real life than on the photo, if possible! The quality of fabric and workmanship is just as good as those of expensive bridal shops. Don't hesitate to give them a try, it is worth it! (Will also be buying a summer dress for my honeymoon as well! :) it arrived quickly too!"

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Verified
5/5

2013-05-12

"My bridesmaids ordered all of their dresses through JenJenHouse.com and they were wonderful:) They came and looked exactly like they did in the pictures(great quality), the colour was pretty much spot on(and beautiful), and both orders came VERY fast. From the time we placed the order to having it delivered to our doorstep took less than 3 weeks, which was GREAT!!! Also any questions or concerns we had were answered very quickly and they were very helpful. Also the prices were great too, customs fees and all, our dresses were about $100 less than at the bridal salons.
Thanks JenJenHouse!!!
"

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Verified
4/5

2013-05-12

"Great service, dress arrived on time and it is beautiful. Thanks!"

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Verified
5/5

2013-05-12

"amazing quality, fast shipping, and unbelievable customer service. 5 stars. Got exactly what I asked for. "

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Verified
5/5

2013-05-12

"I'm in my cousins wedding in August. She found the bridesmaids dress that she wanted. I ordered it from Jenjen house. I received the dress and it was Beautiful!!!!!!"

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Verified
3/5

2013-05-11

"Dress came beautifully wrapped and in plenty of time for my event. The dress was not custom but, the fit was fine. The fit seemed a little 'boxy' and the padded bra area was a surprise....I would have requested that be removed had I known. I would buy from this site again...my overal rating of the dress would be a. 3 star rating out of 5."

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Verified
5/5

2013-05-11

"LOVE THE DRESS!!!!!!!!great communications!!!!!A++++++"

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Verified
5/5

2013-05-10

"I did order dress and everything was great shipping was realy fast !"

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Verified
5/5

2013-05-10

"My daughters dress arrived yesterday and we were absolutely delighted with it, very well made and exactly as we pictured it to be. Was delivered before the date required as well which is great. I must say buying online was a little daunting, but I will definitely be back to shop with Jen Jen House, knowing I wont be disappointed. Thanks again."

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Verified
3/5

2013-05-10

"We were very happy with the dress...however there is one really big complaint! We requested that the dress be altered and that the train be removed. The dress was delivered without any alterations, even though we paid for it. JenJen acknowledged their mistake and refunded the extra cost right away, but the problem was that we now had to scurry to get the dress altered on our end. This was not only extremely stressful, but outrageously expensive, relative to what we had already paid to JenJen for the train removal. It is costing me almost as much for the alteration as it did for the dress - VERY UPSET OVER THIS!!!!"

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Verified
5/5

2013-05-10

"The color was exactly as shown and so were the details of the dress. Love my dress, fit beautifully!!! Can't wait to wear it!"

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Verified
5/5

2013-05-10

"I absolutely love my dress it was more than I ever expected. the dress has its own waist line cincher I absolutely will tell everyone I know this is the best place to order your special occasion dress will never go any where else! can't wait for another occasion!!!!
"

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Verified
5/5

2013-05-10

"The dress was perfect! We went one size too big just to make sure, then found an easy way to take in the one area it was too big. I'd totally use Jen Jen House again, even after being afraid of the "no returns unless it doesn't fit the stated dimensions" policy. I couldn't believe how quickly it was made and delivered. It was also really good quality. Prom was truly perfect because of the dress. My daughter is a plus sized girl - this is a great, reasonably priced option for what you get."

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Verified
5/5

2013-05-10

"I love my dress that I ordered from JenJen House. It is beautiful and it is a very high quality! I received the dress before the date that I stated that I needed it by. I would definately order from JenJen House again!"

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