"I bought my wedding dress and it far exceeded the quality I expected, the colours were great and it was quite heavy - not something I had expected. The only issue I had was the sizing, I had them resize my measurements (custom size) to be a maternity fit and while I did say I'd prefer too big to too small, it was simply massive (add an extra $250 for refitting locally). That aside, gorgeous dress. Took me a short time to work out how to attach the diadem to my head, but that was quite pretty. Loved the pearl sets that I got for my bridesmaids, but didnt't realise they were clip on earrings - not sure if the site said or not.
Shipping was fairly quick, but the box came rather crushed (nothing was damaged in any way but had me holding my breath!)
In short great value!"
"The dress was very beautiful. I ordered a custome made dress. It was made well from the bodice up. From the bodice down , did not match up to what was pictured and described and ordered. The train was too long and I had too get it professionally altered.
"
"Hello everyone, I have ordered 2 dresses from this site for my wedding and they have came in an incredible amount of time. The dresses are gorgeous and I am incredilby impressed. The size chart is a little different than our sizes in america bc I had to get one dress altered but the other fit perfect. Overall this was a beautiful dress and I will be ordering the rest of my bridesmaids dresses from here as well as my mothers dress. Thank you!"
"I got the A-line/Princess Sweetheart Chiffon dress for my daughter. It fit perfectly and she is so beautiful in it, she will be the star of the dance."
"While the quality of the dress was good it took 30 days to receive it (it was not special order, just an off the rack size 10)and there return policy is rediculous. Be sure to read the return policy carefully you only have 7 days although they can take forever to fulfill your order. No exceptions!!!! Will never order from this company again."
"Amazing!
I found the exact dress that I was looking for a long time on Jenjenhouse. I ordered the dress on Apr. 15th and got it today (May 6th)! OMG the dress is soooo beautiful and I can not believe that I got this gorgeous dress only couple hundred dollars. The details, sewing and everything are high quality. It is little bit heavy than I thought but I could not be happier for this price! I was afraid that I will not receive it on time so I ordered another dress from Davids Bridal which is similar to this dress since I love this dress so much but it cost me over $500 and I am not receiving that dress from Davids Bridal yet! I emailed Jenjenhouse stuff many times and asked all the questions that I had before I ordered and during processing time. They always answered within 24 hours and supported me all the way. I was very pleased their services even my ceremony date has been changed I got dress two weeks before my event! Thank you so much for all the hard work and wonderful support. You guys made my wedding so easy and I have no stress at all. My husband and I are planning to have a big ceremony in next year as well so I will definitely order some more dresses from you! Thank you again and have a wonderful wedding to all of you who are reading on this! xoxo"
"DO not Order from this company. They are a scam and will not give you your money back. Check the other reviews on facebook.com JENJEN IS A SCAM. You will see the other "real reviews". Dresses are poorly constructed."
“Dear TIFFYANIE,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are sorry for what has happened to your order. As a customer satisfaction oriented company, JenJenHouse.com always try its best to strive for more compensation for customers. We do apologize for any inconvenience caused before. Anyway, I have reported your case to our After Sale Team. They will take over your case timely and also try to work out a top solution for you. Please kindly do not worry about it.
Thanks again for your time. Please kindly feel free to contact us for anything else we can help.”
"The dress I ordered was beautiful! I'm glad I found your website!!"
"I waited till I wore this dress to my date, and my friends were amazed on its quality and price. Good Job!! Definitely my 1st choice for next online dress shopping. "
"The dress who i order is beautiful. When i put on myself i was surprise how beautiful is it. The dress of my dreams...
THANKS and best regards"
"Fast delivery, Simple and nice design. "
"You have quickly and friendly customer service.
And our dresses come very quickly from the other side of wordl.
You have fase delivery.
Thank you from Arja Pöntynen"
"My daughter orignally found the site at school while getting ready for their formal. I was skeptical at first because I wasn't sure how everything would fit. We chose a beautiful strapless floor-length gown in royal blue. We read the instructions on measuring and followed them but left a little "breathing room". We should have just measured like the directions said because it was a little loose. That was our fault. We ended up taking it in a little around the bust and it was perfect! I was extremely happy with the company and the product and would recommend it to anyone; especially those who were like me and skeptical at first. Thank you JenJen House!!!"
"Very easy to order dress and specifics online. Received dress ahead of deadline date. High quality for a reasonable price!! Would recommend this site to others and will most definitely shop here again!!"
"Beautiful Dress! The dress is beautiful I got it for my 30th Birthday party in the color Regency. Very flattering for a large bust woman and very fast shipping!! I will be using this dress company again!
"
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear tcbauer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are sorry to hear that you want to return the dress back to us without any reason. Anyway, we would like to restate that each of our dresses is made from scratch after the order is placed, including the standard size dresses. So though you purchase a standard size dress from us, we still need 9-11 days to make it and then another 5-6 days for shipment. Hope you can kindly understand this.
I have reported your case to our After Sale Team and they will take over your case soon. I believe they will work out a top solution for you. Please kindly do not worry about it.
Thanks again for your time.”