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Verified
5/5

2013-04-24

"muito bom comprar vestidos aqui."

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Verified
5/5

2013-04-24

"JenJenHouse is truly amazing! Their dresses are gorgeous and fit incredibly, the customer representatives are extremely nice and go out of their way to please you, and they make and ship your dress extremely fast! If you have any questions the staff takes care of everything and provides you with enough information for you to be completely satisfied and replies back to you very promptly! Overall I 100% satisfied with their services! "

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Verified
5/5

2013-04-24

"I'm very happy with the dress, it fits perfect! At first I was a bit suspicious, it seemd like it was too good to be true. But it is true, great dresses for a low cost!"

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Verified
5/5

2013-04-24

"my dress is really beautifull I love it, all my friends like it, no one can believe that the price is so low. thanks JENJENHOUSE for all your help."

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Verified
5/5

2013-04-24

"I was looking for a simple and inexpensive dress for my wedding. I was so impressed with the quality of the dress that I ordered, i ordered a second dress. I am wearing the second dress for my wedding and saving the first dress for formal parties. Both of the dresses were delivered early. I have told several friends and coworkers about the website."

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Verified
5/5

2013-04-24

"I love the variety of styles and colors they offer. My wedding dress was gorgeous. It was exactly as pictured in terms of color, size, and material. My beautiful wedding dress was made from scratch and shipped to my door by priority mail for less than $200. My dress came in a tidy, secured, and speedy shipment. Overall, I would definitely shop here again and highly recommend to family and friends. "

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Verified
4/5

2013-04-23

"My dress was delivered on time on 4.19.13 and I picked it up 4.23.13. I tried it on 4.23.13 and there are three dark, black oil-looking stains in front, two on the inside lining, and I have taken pictures to prove it. I am very disappointed; it is defective and I cannot wear it to the gala that I had planned. I will be requesting a return.

I was very excited, however I am not going to be able to wear this dress with dark, black stains in the front of the dress. Overall, I have had no problem with the service, just very dissatisfied because I was do excited. It is defective and I cannot wear it.

***UPDATE*** I have been communicating with a representative and have worked out a solution at this stage of the rectification process. I look forward to seeing the end solution of the situation come through with full satisfaction. Will update the final outcome.

I can say that the communication process and customer service in my particular situation has been excellent, per the rating increase. I hope it will continue as the issues is working on being resolved.
"

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Rep reply posted 2013-04-24
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear jcburton,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

We are so sorry to hear that there are oil-looking stains on your dress. Usually, each of our finished dresses will be carefully inspected by our Quality Control Department to avoid any defective part of it. Anyway, we do care our customers and will spare no effort to strive more compensation for them if we really make a mistake.

I have reported your case to our After Sale Team. They will look into your case deeply and send an email to you regarding your order. So please kindly check your mailbox and then give us a timely reply.

Thanks again for your time. Looking forward to hearing from you soon.”


Verified
4/5

2013-04-23

"Found this site searching the web and was immediately impressed with their great selection and prices. When we had emailed customer service with questions they replied fast with our answers. The sizes correspond exactly with the size chart. In love with my prom dress. I will definitely buy from them again."

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Verified
5/5

2013-04-23

"I was so glad to find JenJenHouse online. I had been looking for months for a wedding gown that would fit my fashion preferences without breaking the bank. As soon as I saw the dress, I knew it was the one. They had the size I needed, and the price was perfect, too. At first, I was a little nervous about ordering something as important as my wedding gown from online, without being able to try it on. When it arrived and I tried it on I was amazed at how well the pictures of the dress on the model online had portrayed the dress. It was an exact match and fit perfectly. I would highly recommend this to anyone, and I'm not just saying that to be another testimonial! I didn't want to take my dress off. :) The price also made it more fun to wear. "

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Verified
4/5

2013-04-23

"Ordered my wedding dress in early March, received it by beginning of April and was thrilled! The dress is gorgeous, slightly wrinkled but what do you expect when being shipped over seas. The dress had a few loose strings attached and i'm not sure if that's for alterations that may need to be done but with the price I paid, a string here and there is no problem to fix. I would definitely recommend this site to other brides on a budget. "

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Verified
5/5

2013-04-23

"Always satisfied with my purchases. The clothing fits great, has good quality, & is reasonably priced."

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Verified
2/5

2013-04-23

"We just received my daughter's prom dress and it is beautiful. I was slightly hesitant and had a back up plan of power shopping if it did not arrive on time, however, it arrived very quickly with custom sizing.

Our only disappointment is the bust was not altered to our specifications so we are now scrambling to find a local seamstress. The hips and length are perfect, unfortunately, the top literally falls right off her. This is really not the end of the world since the dress arrived so quickly, however, we were really hoping for a perfect fit as we did pay for "custom" and took the time to measure her.

I do plan on ordering again from Jen Jen House again with hopes the alterations are perfect and would definitely recommend them to others.
"

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4/5

2013-04-23

"I recently ordered an evening dress from JenJenHouse and when it came it was way too small. I contacted them and after several emails back and forth, they offered a small credit. I took it to my alterations tailor and she said the dress was very well made and highly complimented the company for their good work. The refund will help me with the alteration charges. I would recomment JenJenHouse to my friends."

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Verified
5/5

2013-04-23

"I ordered a dress for my son's wedding about 3 weeks before the wedding. The dress arrived a week before the weeding. I searched everywhere for the perfect dress. I found it here. It fit prefectly and is well made. I will shop here again and tell everyone about JenJen"

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Verified
3/5

2013-04-23

"UPDATE: I still stand by my disappointment in the quality of the workmanship, but the customer service was good. Because of my original review (below) they contacted me to make sure they made me happy. They offered a refund if I wanted to return the dress, and a 40% refund if I decided to keep it (which I did, due to the time remaining until prom, and the fact that a seamstress had already made the alterations). I honestly did not expect to be contacted, and I am impressed with the customer service.
The quality of the product was disappointing. We ordered a size larger to be on the safe side, and it was almost impossible for a seamstress to alter. The rhinestones were sewn into the seams, and one side of the dress had more fabric in the seam than the other. It was very bulky because of the seams in the waist, and what high school senior wants to look bulky in her prom dress?
"

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Rep reply posted 2013-04-24
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear sbertussi,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

We are so sorry to hear that you are not satisfied with our dress. After rechecking the pictures taken by our Quality Control Department, we find that we do make your dress in the correct standard size. Hope you can kindly understand.

We always struggle to make our dresses value for money. Therefore, we will make sure that each dress is made of high quality fabrics and fully lined. This on the other hand may make the dress appear "bulky". However, it does not mean that our dress is poorly made or has violated the original design.

Anyway, we are not here writing to shoulder off our responsibility. We believe our After Sale Team will surely try to work out a top solution for you. Please do not worry about it.

Thanks in advance for your time. Please kindly feel free to contact us for anything else we can help.”