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Verified
5/5

2013-04-22

"The dress game on time. It was beautiful. It was made very well I was proud to wear it..felt beautiful. "

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Verified
4/5

2013-04-22

"I have ordered 2 dresses, one ball-gown which is gorgeous and another short dress which is also great, but with big implants in the breast area. I guess that is usual, but prefer without it :)
In any case, I am very satisfied with the dresses! Thank you! :)
"

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Verified
4/5

2013-04-22

"I received my dress and I am very pleased with it. It was custom made for me and it fit perfectly. The professional job done is exquisite. Thank you Jenjen House!
Ann
Newfoundland, Canada.
"

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Verified
5/5

2013-04-22

"I ordered a beautiful dress from JenJenHouse.com!
It came in less than 2 weeks. I had ordered it after my own measurements and was a bit excited to see how everything would turn out, but it arrived and I was amazed. I tried it on and it fit perfectly, so that was awesome!!! I'm definitely going to order more dresses from JenJenHouse.com!
Thanks!
"

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Verified
5/5

2013-04-22

"I'm really happy with my purchase from JenJen House! Not only is the dress beautiful, but the price was so reasonable and their customer service was very prompt, friendly and helpful. I would highly recommend this company to anyone out there thinking about buying a dress or accessories for a special occasion."

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Verified
4/5

2013-04-22

"The quality of the clothes were excellent. I purchased a custom sized dress but no measurement was taken for my arms. As a result I know have a dress which needs alterations before I can wear. A little disappointed as it is such a beautifully made dress. The exchange process was very long (more than a week of daily e-mails. Now resolved. I would recommend to others but don't buy a sleeved dress."

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Verified
5/5

2013-04-22

"I have bought my wedding shoes and wedding veil. everything came at best quality, very beautifull. it was my check shopping, so after i ordered my wedding dress, the team comunicated with me all the times via e-mails. but my mistake was i ordered to ship it to latvia country where must happened my wedding. the problems started, as latvijas custom and delivery company overcharged me lots of money. so be very careful. the best way to ship it to uk, never had problems. looking forward to see my dress, i know it's gonna be amazing. "

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Verified
5/5

2013-04-22

"I ordered my prom dress and it was shipped very promptly with no problems whatsoever. I had custom fitting done for my dress too so that it was made for me specifically and it worked out really well. Fits like a glove and looks gorgeous. It looks exactly like it does in the picture. My only qualm is that it came slightly too long, even when I have 6 in heels on. Make sure that when you measure yourself that you do it accurately, I think I may have been slightly off. But overall, it was a great purchase! Excited to wear it next weekend for my prom."

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Verified
5/5

2013-04-22

"Beautiful dress, true to measurements. Will order again from them"

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Verified
5/5

2013-04-22

"This dress was more amazing in person then the picture. I was having very small wedding (like 10 people) I can't wait to wear on a wedding day May 4th. It was shipped very fast I had my dress in 7 working days!...
Thank-you jen jen house.
Monica Urban
"

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Verified
5/5

2013-04-22

"Excellent service, I am very pleased with the dress, the fitting was very good as well as the quality and the price is i outstanding. I will most certainly shop from JenJenHouse again."

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Verified
5/5

2013-04-22

"LOVE my bridesmaid dress - the bride is also excited that we finally found one we all love. We haven't been having much luck shopping around town so I ordered the dress on a whim thinking it's not that expensive if we absolutely don't like it but so happy to say that we are all ordering the bridal party dresses and are very happy with the outcome. No ugly bridesmaid dress horror stories here!"

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Verified
4/5

2013-04-22

"Although the use of materials was not what I expected... I did find using this website easy, correct, and I would use it again. I would choose more carefully because I chose a dress with lots of jewel beading and it did not match my expectations. However for the money I spent it was worth it and they did a nice job with the sizing considering there was no human interaction at all during my experience. It cane exactly on time and the delivery guy drove three hours in a winter storm to deliver the dress. Great service!!! I will use jen jen house again:) thanks Ashley"

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Verified
1/5

2013-04-22

"Update: I just received a call from Customer Service and was emailed refund instructions. I feel a little better about my experience. Once I receive my refund I'll update this review again.

DO NOT BUY A DRESS FROM THIS COMPANY! COMPLETE FRAUD. I ORDERED A DRESS AND WHEN IT ARRIVED IT LOOKED NOTHING LIKE THE PICTURE. I TRIED TO RETURN IT AND THEY WON'T ACCEPT THE DRESS. THEY'VE OFFERED ME 30% TO KEEP IT! wHAT A SCAM!! IF I HAD KNOWN THE DRESS COULDN'T BE RETURNED I NEVER WOULD'VE PURCHASED IT. AND THERE IS NO REAL CUSTOMER SERVICE...NO LIVE CHAT (EVEN THOUGH THE WEBSITE SAYS THERE IS) AND NO PHONE NUMBER TO CALL. YOU HAVE TO CONSTANTLY SUBMIT EMAILS WITH A PICTURE EVERYTIME IN ORDER TO GET A RESPONSE. NEVER EVER MAKE A PURCHASE FROM JENJENHOUSE.COM!!!!!!!!!!!!!!!
"

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Rep reply posted 2013-04-23
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear Chicago331,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

It is really a pity to hear that you are not satisfied with our dress. As a customer satisfaction oriented company, we will surly attach great importance to our customers' feedback. And we are glad to see that a top solution has been worked out through our effort. We sincerely hope finally you are a little more satisfied with us. And your support and understanding is really the biggest driving force for us to improve our products and service in the future.

Thanks again for your time. Please kindly feel free to contact us for anything else we can help.”


Verified
5/5

2013-04-22

"I recomend Jejenhouse, the dresses are bautiful, the service is excellent."

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