"I think that your website, service and dresses are excellent!"
"Extremly happy with my order. It arrived very quick in fantastic quality! "
"JenJenhouse sells beautiful dresses but they are poorly made, and horrible about getting you your dress on time. Although I ordered 3 months in advanced, I barely got my bridesmaids dress in time for my best friends wedding. They showed little consideration for my business and little concern for getting me my dress on time. Do not order from this company."
"The dress I got was lovely! Everything fit correctly! I defently recommend buying from here. "
"I love jenjen! I just got a beutiful promdress."
"Very nice dress. Custom made and very fast delivery."
"JenJenHouse is a great site. I received my wedding gown for my daughter in record time. IT came beautifully altered to match my daughter's size and weight. The price was right also!"
"Amazing dress! Perfect customer service!"
"Ordered my wedding dress from them. Absolutely beautiful, better than the pictures, got so many compliments! Will order dresses from here again!"
"Snabb service, bra passform. Motsvarade mina förväntningar.
Maria i Stockholm"
"My dress was so beautiful, i am in general satisfied about the whole process and i am willing to buy again from them.
However there was two small messes that i was able to fix by my self easily.
Thank you Jenjenhouse :) "
"I would give JenJenHouse a rating of four stars.
I received a dress recently, and although very pretty and designed to the exact fit specifications, it was not what I thought had been depicted in the picture: the train on the dress was a lot longer in real life than on the website photo. Since I knew it would not work for me, I wanted to return the dress. At first I was a bit frustrated with the customer service procedures, for it took them a few days longer than the assured 24 hours for someone to get back to me. However, when I was contacted, they really tried to work with me to figure out the problem. I even had a service representative call me and talk through it with me, which I really appreciated. Now I will be able to return my dress without a fuss."
"Jenjenhouse was a delight to shop at and i have no complaints on that. The thing i was a bit angry with was the delivery company in my country (sweden), the company UPS nearly made me lose my package."
"The dress size was accurate and the material used is good. However, the colour did look a tad bit different to what was shown on the computer screen, which was probably the result of the lighting. Overall, the dress was made satisfactorily and came in a short time of about 3 weeks"
"I'am veeeery happy of being a JenJenHouse customer. I like your products, services and offers:)
Thanks for everything!"
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear desireemontalvo1,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are so sorry for this inconvenience caused. Usually we need around 9-11 days to make the dress for you and then another 5-6 days for shipments. But since we have spent around 7 days for our traditional Spring Festival Day during that period, we really need more days to prepare the dress for you. We sincerely hope you can understand this. And fortunately?we do deliver your package to you on time.
We are sorry to hear that you are not satisfied with our dress quality. In JenJenHouse.com, our dressmakers always make each dress with high quality fabrics and also delicate workmanship. Anyway, we do understand that different people will have different request for quality standard.
We have reported your case to our After Sale Team. They will take over your case and also work out a top solution for you.
Thanks again for your time. Please kindly feel free to contact us for anything else we can help.”