"The customer service was excellent and very friendly! Even though there was a delay in payment recieving and therefor shipment, Jenjenhouse made me feel secure about my pursache. I do recommend shopping here, but I also recommend ordering in good time. When I received the dress it was very well made and beautiful!"
"My daughter's dress has just arrived and we are delighted with it. It is beautifully sewn and fits her perfectly. We were surprised at how quickly this beautiful dress was made and the speed with which it arrived. I will certainly recommend your company to the mothers of my daughter's friends. Should you wish to use this email as a testimonial, please do so. Once again, our most grateful thanks for such a stunning garment and such great service."
"THANKS TO ALL AT JENJENHOUSE. I ABSOLUTELY LOVED BOTH DRESSES! EVERYTHING FIT GREAT AND LOOKED GREAT. THAKS AGAIN! BRIAN HOWELL ( JODI)"
"Parabenizo a JenJen House pela dedicação! Simplesmente amei meu vestido de noiva! Perfeito!
Abraço para a equipe!
Fabíola"
"I want to thank you for the wonderful job creating my dress, it's lovely. I should look beautiful for my daughter's wedding this July 13, 2013. Thank you again."
"My friend's wedding is in 4 weeks and we thought we weren't going to have bridesmaid dresses ready in time. I emailed JenJenHouse and inquired about delivery time. They responded in a day and said they could definitely have the dresses made in time. I ordered this dress on 4/10 and received it on 4/16. The rest of the girls' dresses are in transit and will probably arrive in the next day or so. That is amazing turn around time - esp since the dress makers we contacted in NYC said it would take them at least 5 weeks with rush order and couldn't guarantee providing the dresses by the wedding date (not to mention they would have charged an arm and a leg to even attempt it). The dress itself is really nice. The built in strap for the bra is great so you don't have to wear a bra with it. The lining is thick, so even though we got pearl pink, it is not see through at all, which is nice. I provided custom measurements, and it was worth it. The dress was made a tad smaller than the measurements I provided, but it fits like a glove. It's a gorgeous dress. When i get married I would consider getting this dress for my bridesmaids in a different color. Overall, super satisfied. I would order from them again."
"ordered three dresses form this site , they came one week later and im living in ireland, this was my first time ordering online and i was delighted with my three dresses they were even more beautiful in the flesh, so i ordered another dress a month later so i will defo recomend and have done and il be ordering again in the future"
"There is excellence in the deal and the service is very good because I did not see the coupon in order to pay me to buy again"
"DO NOT SHOP AT JENJENHOUSE UNLESS YOU ARE 100% SURE YOU WONT RETURN THE DRESS.I ORDERED 2 DRESSES FROM JENJENHOUSE AND MY FRIEND ORDERED THE SAME DRESS, THEY LET HER RETURN HER DRESS BUT DIDNT LET ME RETURN MY 2 DRESSES! AND ONTOP OF THAT, WHEN MY SHIPPMENT CAME I HAD TO PAY AN EXTRA $40 FEE TO GET AHOLD OF MY DRESSES WHEN I ALREADY PAID $30 FOR SHIPPING. AND MY OTHER FRIEND DIDNT EVEN HAVE TO PAY THE $40 FEE, I FEEL LIKE THEY WONT LET ME RETURN THE DRESSES ONLY BECAUSE I PAID TWICE AS MUCH AS MY FRIEND DID. I WASTED SO MUCH MONEY! I WILL LET EVERYONE I KNOW TO STAY AWAY!!! "
"The dress is beautiful, made to my specifications, colour is beautiful. It came on time but there was an extra $60 of taxes and duties on top of what I had already paid when it came so put that into consideration when buying the dress. Overall it it very beautiful and very well made but more expensive then first anticipated."
"Don't buy dress on this website. They don't have a real customer service to talk to. For return policy, after they shiped you a product whether you like it or not, they won't return your money. I just brought a dress from them, on the website it looks so beautiful, but when it came it looked different; skirt and stripe. I don't like it and I wanna return it. They won't give my money back and has some excuses."
“Dear Patcharin,
Thanks for shopping from JenJenHouse.com and I am now taking over your case.
We are so sorry to hear that you are dissatisfied with our dress. In JenJenHouse.com, our dressmakers always make each dress with high quality fabrics and also delicate workmanship. But since each dress is manually made by our dressmakers, so some slight flaws are really unavoidable sometimes. We do beg for your understanding.
Anyway, we are not here just writing to shoulder off our responsibility. Our After Sale Team will take over your case and also reply to your email as soon as possible. So please kindly check your mailbox and then give us a reply.
Thanks very much for your time. Looking forward to hearing from you soon.”
"Hey I wanted to share a review.
When I first looked at the website I was a little hesitant to buy. Ok, A LOT. After some hard research and not seeing anything in the local stores that absolutely thrilled me I chose to try it out. I have to say I am very pleased with the dress! It was a simple chiffon and one shoulder. I am unsure of what a bridal gown would be like, but know that the website is at least true and not a scam. It only took about 3 weeks total from when I submitted my order!"
"The choices of gowns are Amazing!! We Love the dress we ordered for my daughter. It's So Beautiful and well made and she can't wait to wear it to her prom! We've recommended JenJenHouse.com to many of our friends already. One is a bride, and some are students looking for prom. Thanks for the lovely dress and great shopping experience. We will be back! Debbie & Karen, IL."
"I was satisfied with the dresses and the cost. The stitching was done beautifully."
“Dear sassyteen4203,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are sorry to hear that you are charged for extra money which must be the import duty tax fee. We have already paid the shipping fee to the express delivery company before shipping your order. We have also stated this policy at our FAQs page: http://www.jenjenhouse.com/about/help.php?page_id=8. (The third point)
Anyway, we do care our customers and want to strive more compensation for you. Our After Sale Team has taken over your case and will send an email to you regarding your order. Please kindly check your mailbox and then give us a reply.
Thanks again for your time. Looking forward to hearing from you soon.”
"I have a really good experience with JenJenHouse. My wedding dress was beautiful and very special. It looked exactly like on the website, the size (custom size) was perfect, as well as material. My dress came almost 10 days earlier. I had to make some corrections but I knew it before I even bought the dres. I'm a very satisfied customer and will definitely shop at JenJenHouse again! I also have to say that I was writing to customer service a lot of times and they are very professional."
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear staciesmith,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are sorry to hear that you are charged for extra money which must be the import duty tax fee. We have already paid the shipping fee to the express delivery company before shipping your order. We have also stated this policy at our FAQs page: http://www.jjshouse.com/about/help.php?page_id=8. (The third point)
We do accept the return if we really make your dress in a defective manner. But after checking the pictures taken by our Quality Control Department, we find that we do make your dress in the correct size, colour and also shape. So in this case, return is really unacceptable for us. We sincerely hope you can kindly understand this.
Anyway, as a customer satisfaction oriented company, we do care our customers. I have reported your case to our After Sale Team. They will take over your case and also send an email to you regarding your order. So please kindly check it and also give us a reply.
Thanks again for your time. Looking forward to hearing from you soon.”