"THE QUALITY OF THE DRESS PURCHASED WAS VERY DISAPPOINTING"
"I was not pleased at all with the quality of the dress. The dress I ordered was Chiffon. The reason many summer weddings choose Chiffon is because they are light weight. My dress is very heavy and they used a LOT of material (in addition to the Chiffon). I am going to be on fire at the August wedding. I am not a seamstress but the sewing looks shabby also. I tried on similar dresses at a very well known bridal shop before the bride requested that the matron of honor and I (the maid of honor) purchase our dresses from JenJen House. I wish we would have not made that decision. Unfortunately I will likely have to see if I can get a local seamstress to help me with this disaster of a dress. I will not return it as I just feel it would be more of a hassle. Very Displeased!
4/24/2013 - After my original post JenJenHouse contacted me. I was not expecting that. They were truely concerned with my satisfaction. Although I was not please with the dress, I must say the fit was exact. I am reposting because I have never recevied such customer service...especially after my initial post."
“Dear AnthonyA-79,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We always struggle to make our dresses value for money. Therefore, we will make sure that each dress is made of high quality fabrics and fully lined. This on the other hand may make the dress appear "bulky". However, it does not mean that our dress is poorly made or has violated the original design.
Anyway,we are not here just writing to shoulder off our responsibility. I have reported your case to our After Sale Team. They will take over your case and also send an email to you. Please kindly check your mail box and then give us a reply.
Thanks again for your time. Looking forward to hearing from you soon.”
"Good quality dresses, easy to follow website and good shipping times."
"The dress was perfect! High quality and it arrived on time. I have referred many family and friends and they love there dresses as well. Thank you! I will use your online store for many occasions..."
"I bought this dress for my daughter's prom. It looks amazing! I love the color and detailing. It was worth every penny! I will definitely be a reoccurring customer for other events! "
"Bought my dress recently loved it. I little big buts thats because a size 2 has always been big one me. The beeding although was loose in small places and some frabric a little to long. Still was a beutiful dress cant wait to wear it."
"Very good product I have bought.
It fitts perfeckt"
"LOVE IT!! The dress was great, fit perfect!!"
"Im satisfied with communiacation,delivery time,and also with product.Thanks for my beautiful weddin dress :)"
"The dress is just like I pictured it to be and it fits perfectly! It Also was delivered faster than I expected!!!
I'm so happy with my dress!"
"Jag beställde en balklänning hos jenjenhouse och jag är väldigt nöjd! leveransen var snabb och kom ända fram till dörren. Jag var lite orolig hur klänningen skulle se ut men den var jätte fin och av bra kvalité.
klänningen såg precis ut som på bilden!
Jag rekommenderar jenjenhouse till alla som ska köpa klänning. "
"Was not as happy with this purchase as I was with my first one. Dress was too tight- could hardly get the zip up- even though I put in custom measurements. Beads also fell off, and were hanging off the dress because stitching was coming undone. Nice colour though."
"I was looking for a cocktail dress and was very pleased with my dress from JenJen. I had the dress custom fit and it was perfect. I received updates on the progress of the dress and it arrived ahead of schedule. I am in my 50's and it is very hard to find a dress with sleeves that fits well. This now will be my go to site for cocktail dresses. "
"I special ordered my dress sized to fit me and paid the extra money. When I received the dress it was way too big. All the excess material was not even finished it wasn't trimmed or sewn on the inside, there was more material on one side. Im having to pay to get it fixed for the wedding I
m supposed to be wearing it in and its costing me almost as much as the dress. I WILL NOT ORDER FROM THEM AGAIN EVER"
“Dear mam0766,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are so sorry to hear that the dress does not fit you well. After checking the pictures taken by our Quality Control Department, we find that we do make your dress strictly according to your specifications. Anyway, we do understand how upset you will be to have a dress unfitted. And as a customer satisfaction oriented company, it is surely our obligation to take over your case and work out a top solution for you.
Our After Sale Team has sent an email to you regarding your order. So please kindly check your mail box and then give us a reply.
Thanks again for your time. Looking forward to hearing from you soon.”
"3rd time purchasing from jenjenhouse and 3rd time being super happy with dresses :) good job guys keep up the great work!!!!"
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear imiessner,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are so sorry to hear that our dress quality has disappointed you. In JenJenHouse.com, our dressmakers always make each dress with high quality fabrics and also delicate workmanship. Anyway, we do understand that different people have different request for quality standard. And we do respect our customers' opinion.
I have reported your case to our After Sale Team. They will take over your case and then give you a quick response. Please kindly check your mailbox and give us a reply.
Thanks again for your time. Looking forward to hearing from you soon.”