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Verified
5/5

2013-04-15

"My dress was beautiful, fit great, and was here before the date I requested to have it.will be sure to order from Jen Jen house in the future."

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Verified
5/5

2013-04-15

"The dress was very nice and very well made...would recommend them. "

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Verified
1/5

2013-04-15

"I was very disappointed with the dress I purchased. I ordered a Size 2 and the measurements given for that size should have fit me perfectly. The dress does fit from the ribcage down but the top portion is made for someone with a 36C bustline. Its huge on top and impossible for me to wear. I was on vacation when the dress arrived and had passed the 7 day point of being able to return it. I learned my lesson and will never order anything from JenJenHouse again."

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Rep reply posted 2013-04-16
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear jan8500,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us?

We are so sorry to hear that this standard size dress does not fit you well. After checking the pictures taken by our Quality Control Department, we find that we do make your dress according to the specification for a size 2. Anyway, we do understand how upset you will be to have a dress unfitted. Our After Sale Team has taken over your case and they will send an email to you regarding to your order. So please kindly check your mail box and then give us a reply.

Thanks again for your time. Looking forward to hearing from you soon.”


Verified
4/5

2013-04-15

"The dress I ordered was absolutely amazing it looked even nicer than the picture it did take a little longer than they state for delivery but only by a couple of weeks one thing I will say tho is that what isn't clear is that you have to pay import fees when it gets delivered by the courier and I was not informed that this would happen and the amount you pay goes on the weight of your order"

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Verified
5/5

2013-04-15

"Very satisfied with the quality and price of my order."

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Verified
5/5

2013-04-15

"Really great service. There is such a huge choice and the custom size options means you can have a dress that's specific to you! I bought both a bridesmaid dress and an evening gown from JenJen House and I have not been disappointed at all. I would definitely shop here again and recommend to friends."

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Verified
5/5

2013-04-15

"I am really happy with my dress from JenJenHouse! Even though it was not in the exact color I wanted, they helped me resolve the problem and I got the closest looking color possible and I am ecstatic! Thank you JenJenHouse for the fast help and the exquisite work, I love my dress! "

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Verified
5/5

2013-04-15

"I had a very positive expeirence with JenJenHouse. The service was speedy and the quality exceeded my expectations. I will definitely purchase from jenjenhouse again. "

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Verified
4/5

2013-04-15

"À recommander excellent report qualité prix "

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Verified
1/5

2013-04-14

"I ordered a dress for my son's upcoming wedding. The dress is hideous, bulky, too much material, poorly sewn and completely unacceptable. Makes a size 10 look like a size 18. I will never wear it. I refuse to pay custom charges to return this dress. I have been in contact via e-mail almost every day since delivery asking for a refund. I WILL NOT send photos. I will, however, take the necessary steps to ensure that all monies are refunded to my account."

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Rep reply posted 2013-04-15
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear mamakeys123,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

Firstly, we are so sorry to hear that you are charged of extra fee, which must be the customs fee. We have already paid the shipping fee to the express delivery company before shipping your order. We have also stated this policy at our FAQs page: http://www.jjshouse.com/about/help.php?page_id=8. (The third point)

Then it is really a pity to hear that you are dissatisfied with the dress from us. As a customer satisfaction oriented company, we do want to strive more compensation for our customers. We notice that you have sent emails to us regarding your order. We will reply to you soon and we believe we will work out a top solution for you finally.

Thanks again for your time. Look forward to hearing from you soon.”


Verified
5/5

2013-04-14

"Thank you JenJenHouse , my dress is gorgeous! I'm very, very happy with my purchase ! Dress is even better in real than on picture ! I will recommend you to all!"

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Verified
1/5

2013-04-13

"So far my experience has been very bad. We ordered my daughter a prom dress 4wks ago, and it still hasn't shipped. Prom is this coming weekend, so we had to scramble to find a replacement. I've learned a costly lesson & will not repeat this mistake next year. I've requested that they cancel my order, as the product hasn't shipped and refund my money. We'll see how that goes.
If it goes well, I will have something positive to say.

Christy Allen
"

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Rep reply posted 2013-04-15
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear ChAllen1,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

We are so sorry for the late delivery and the big inconvenience caused this time. Firstly, please kindly accept our sincere apology.

Anyway, as promised in the email, we will cancel your order and then issue a full refund to you. Please do not worry about it.

Thanks again for your patience and understanding. Please kindly feel free to contact us for anything else we can help.”


Verified
1/5

2013-04-13

"Estoy muy descontenta con jejenhouse. Cuando haces el pedido, en ningun sitio te avisan que tienes que pagar además de los gastos de envío elevados (18 euros) un plus de 52 euros de aduanas! Total que lo que parece barato al final no lo es, al precio del vestido hay que añadirle 70 euros desde España. Además el vestido estaba fatal hecho, el forro estaba cosido del revés, una autentica chapuza, tuve que llevarlo a una modista para que me lo arreglara. No lo recomiendo para nada!
Tengo que decir, que después de escribir ésto, se han puesto en contacto conmigo y hemos llegado a un acuerdo para compensar los gastos de aduanas. Por lo que respecta a la atención postventa, no tengo ninguna queja.
"

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Rep reply posted 2013-04-15
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Querido Eevvaa,

Gracias por hacer compras de JenJenHouse.com y compartir su experiencia de compra con nosotros!

Nos sentimos al saber que se le cobra por el dinero adicional que debe ser el derecho de importación cuota tributaria. Ya hemos pagado la tarifa de envío a la compañía de entrega urgente antes de enviar el pedido. También hemos dicho esta política en nuestra página de preguntas frecuentes: http://www.jjshouse.com/about/help.php?page_id=8. (El tercer punto)

Y para el punto de anteras, ya que la política aduanera se diferencia de los países. Entonces es realmente imposible de pronosticar si su pedido se carga de esta tasa o no. Lo que sí pido su comprensión.

De todos modos, me importa a nuestros clientes. Vamos a tomar el control de su caso de nuevo y también enviar un correo electrónico a usted en relación con su solicitud. Por favor, la amabilidad de comprobar su buzón de correo y luego nos dan una respuesta.

Gracias de nuevo por tu tiempo. Mirando hacia adelante a oír de usted pronto.”


Verified
5/5

2013-04-13

"I would highly recommend Jen Jen house. They are professional and give good customer service, prompt delivery and very high quality dresses. My wedding dress arrived very quickly and the attention to detail was amazing. They offer extremely good value for money and my dress was better than I could have imagined."

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Verified
5/5

2013-04-13

"I'm a first time customer and I absolutely loved my experience. Ordering was a breeze; the dress arrived way earlier than I was quoted, and best of all... the dress was stunning. Quality materials & detailed stitching. Looked exactly like the picture shown on the site. They've earned a repeat customer with me!"

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