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Verified
5/5

2013-04-02

"I had an excellent experience with JenJenHouse. I ordered my wedding dress using the customization sizing, and the dress turned out perfect. It looked just like the picture and the quality was quite impressive. The dress was processed and delivered in a timely manner and I could not be more happy with the service I recieved. I love my dress and can't wait to wear it on my wedding day in June!"

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Verified
3/5

2013-04-02

"Over all very happy. But they need to describe the dress in more detail. No where did it say that the dress had a bulit in coursit and state that the sizes are the same as U.S. sizes."

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Rep reply posted 2013-04-03
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear kathyeccles27,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

It is really our honour to hear that you are generally satisfied with our dress. Anyway, we feel sorry for these two confusion caused. Here I would like to clarify the two points for you.

It is really a pity to hear that this design of built-in bra has bothered you. Actually, it is crucially important to keep the type version of any formal dresses. Our professional dressmakers will add boning and built-in bra to every adult dress to accomplish this purpose. In addition, all of our formal dresses are not suggested to be worn with the traditional bras. Therefore, the built-in bra will help protect your bust and also keep them comfortable effectively.

As for our size, actually our size chart is based on our own size chart, different from any other size charts you will refer to. So you are supposed to refer to our size chart before placing the order. Hope it is clear to you now.

Thanks again for your time and support. Please kindly feel free to contact us for anything else we can help.”


Verified
5/5

2013-04-02

"I am delighted with the dress and veil. The quality, finish and speed with which my order arrived was very impressive. I highly recommend buying a wedding dress from JenJenHouse.com. This company provides excellent service and quality at a small fraction of London prices."

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Verified
5/5

2013-04-02

"Pleinement satisfaite du site, qui est très sérieux. L'article que j'ai commandé est tout à fait conforme à mes attentes."

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Verified
5/5

2013-04-01

"After searching locally for "the perfect" prom dress, my daughter saw a dress she loved on JenJenHouse. We were very hesitant to order on-line after reading some poor reviews on many different sites. However, we decided to take the risk because she just couldn't find anything in our area. We ordered a standard size (size 2) as this was the size of most of the dresses she tried on in person and the measurements looked close to hers. The dress arrived two weeks to the day we ordered it and IT IS GORGEOUS. Fit her perfectly (other than hemming we will have to do once she finally picks out shoes), has a nice solid feel to it (I was worried it would feel cheap) and the detail is amazing. The price was definitely right. We were overall very happy with our entire experience and I would definitely recommend this site to others. "

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Verified
4/5

2013-04-01

"Wedding dress was well made, fabric was left enough in case i get some weight. tho it is not so easy to fix. the dress came in time, even 2 months before dead line! customer service was personal, friendly and i got answers right away.
i recommend jenjenhouse.com for everyone thinking of ordering wedding dresses!
"

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Verified
4/5

2013-04-01

"I ordered a mother of the bride dress for my daughter's wedding. From the photographs it appeared to be a two piece ensemble with dress and coat. I placed my order with custom measurements. The dress was completed in 3 days and shipped by FedEx. I received it 3 days after shipment. The dress arrived, but not the coat. I emailed and was told that the photographs were exemplars only-that the coat must be ordered separately. I think that the photographs are confusing and hope that they will make that point more clear, but I did order the coat and it was completed in 4 days and shipped by UPS. The coat arrived in 3 days, as did the dress.

Even though the coat and dress were ordered separately, they match perfectly. I was concerned about that, but my fear was unfounded. The dress and the coat are beautifully made. The dress has a sewn in bra, the seams are flawless, the workmanship is beautiful the ensemble is wonderful. I took the outfit to my alterations shop for pressing and the owner said repeatedly that the dress is beautiful and beautifully made.

I do wish the description was more clear that the dress and coat are sold separately, and hope that change will be made. However, even ordering both pieces separately I still received them both by the event deadline I specified. I am very pleased with my purchase and would definitely order from JenJen House again.

"

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Verified
5/5

2013-03-30

"Quick delivery, high quality of fabric and workmanship. My friends and I are quite satisfied with this shopping experience with JenjEN."

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Verified
5/5

2013-03-29

"I was so apprehensive about ordering an evening dress online, but my fears disappeared upon receiving my Jen Jen shipment. The dress looked even better in person and the color is gorgeous."

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Verified
5/5

2013-03-29

"I received my dress and it was perfect. It fit great and it was just like the picture. I received it on time like they promised. I would recommend this sight to anyone buying a special occasion dress."

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Verified
5/5

2013-03-28

"Very happy.
Excellent service

"

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Verified
5/5

2013-03-28

"Awesome , i am really happy . My wedding dress is very very beautiful !!! I share your address with a lot of my friend.
Thank you
"

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Verified
4/5

2013-03-28

"Wedding dress with special measures and colour ivory was great. From day I ordered to day they delivered it to my house were exactly what they promissed. If I could wish something was cutting off extra threads away( easy to do by myself). Ordered alsowedding book and it wasgreat too, like shawl too. Only handbag colur was not what I expected. It suppose to be ivory, but colour tincture was different than dress.

Great thanks to Jenjenhouse. I am very pleased

Lady from Finland
"

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Verified
5/5

2013-03-28

"I was very pleased with my order and experience. The dress I purchased was of good quality for an excellent price. The dress was as represented on the website and met my expectations. The sizing charts on the website were accurate and the dress fit me perfectly. JenJenHouse offered styles that I had not been able to find in local stores. JenJenHouse handled my order in a timely fashion and kept me updated as to the order status. It was a good experience and I would order again should the occasion arise."

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Verified
5/5

2013-03-28

"I am one of those people who is honest to a fault. Having said that, I would like to say the dress my daughter ordered is made VERY well. She is very happy with the color, fit, and style. We bought a standard size and only needed to have it shortened because she is petite. I would definitely order from Jen Jen House again. I do suggest trying on dresses before ordering to see which styles work best on your body type."

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