"So impressed with my beautiful dress I got off JenjenHouse.com
Was even better than picture and the detail was impressive.
My dress was made to order and fitted like a glove
I will be a return customer.
Susan"
"Beautiful dress, arrived within a week. Well made to a high standard. The only thing on the negative side was that I was not aware that I would have to pay extra to customs before the parcel was released for delivery from Heathrow airport. "
"Very fast delivery and good service. Good quality on the clothes! "
"Product is absolutely high quality. Delivered fast. Very affordable!"
"BeAutiful! Just as described my suggestion if you wAnt 2 add volume to the dress is that u will need to buy a super full crinoline or petticot. Dress itself is better than described. Dress arrived 10 days later after purchased in a box. Yes, you will need to take it somewhere to remove the wrinkles. Highly reccomended seller!! Thanks"
"very good service and products are nice! Definitely will shop from you again. Thank you guys!"
"The dress was made of quality fabric and was exactly as described on webiste. The dress had wrinkles in it so I had to pay another $100.00 for the cleaners to remove the wrinkles in the dress. I will recommend JenJenHouse.com to others. "
"Jag fick skorna på posten dom er snygga och se och snygga när man har dom på sig. dom er mycket praktiska. jag rekommenderar dom för dom er ett jätte billigt och bra köp."
"DON'T order anything from this company!!!! These people are CROOKS! Their sizes don't match their sizing chart. I order 2 dresses and they were both at least 2 sizes larger than the sizing chart indicated. And they don't have a phone btw so you just email them and then they ignore you! Trust me run away from this webste! They finally responded to my Email and told me if I wasn't happy with the dresses I was welcome to purchase new ones! Are you kidding me?? How are you still in business. I have never been treated so poorly by a company before in my life! "
"I bought my senior prom dress through Jen Jen and I love it. It's perfect. It's just what expected and fit perfectly. Their customer support is also fantastic as I had several questions before I ordered. The dress is an excellent material and not cheeply made. Plus an excellent price and fast delivery! "
"Beautiful dresses to affordable amounts!"
"ordered custom sized Formal dress, arrived within 12 days, fantastic quality and fully lined. Colour, sizing, material were all great. Would recommend JenJenHouse to anyone. Would definitely order again from them."
"The dress was stunning. But we feel we were cheated when it comes to shipping costs. "
"It was misleading ordering from here. I thought we were ordering a product from the US but it came from China. We had to pay much more in MOMS taxes for it to be delivered here in Sweden, something we did not know until after it shipped. So I thought I was getting a great bargain but I did not and wound up having to pay as much or more if we would have bought it locally. I only knew about the extra costs when I went to pick up the dress and by then I had no choice. My daughter was happy with it, the color was perfect, the size maybe just a bit tight on her. Otherwise I am pleased with the dress. We will however, NOT order from here again."
“Dear ohitskelly,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are sorry to hear that you are charged for extra money which must be the import duty tax fee. We have already paid the shipping fee to the express delivery company before shipping your order. We have also stated this policy at our FAQs page: http://www.jjshouse.com/about/help.php?page_id=8. (The third point)
Some countries may charge a customs import duty tax that customers may have to pay, please check with your local Customs office for further information.
Anyway, we do feel sorry for this inconvenience caused this time. We have reported your case to our After Sale Team. They will send you an email regarding your order. Please kindly check it and then give us a reply.
Thanks again for your time. Look forward to hearing from you soon.”
"I am very satishfied with JenJenHouse.com, they deliver what they promise, to correct time and very axeptable prices. "
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear Ivy333,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are sorry to hear that the dresses from you do not fit well. We have checked your order in our system. We are sorry but we do make your dress strictly according to our size chart. But it is also common if a standard size dress does not fit perfectly. As you may know, different people will have different body shape. Hope you can understand.
We have to say that we really do not receive any emails regarding your order before. Anyway, our After Sale Team has taken over your case and will send an email to you. Please kindly check it and then give us a quick reply. We believe they will work out a top solution for you.
Thanks again for your time. Look forward to hearing from you soon.”