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Verified
5/5

2013-04-07

"I have to admit, I was very nervous ordering my bridesmaids' dresses online without seeing the dress in my colors, seeing it in person, or having anyone try it on. I was very pleasantly surprised. The dress worked out great and I was so pleased! It was just as cute in person as it was online. Plus, all my bridesmaids liked the dress too! They each have to get a few alterations but for the most part, the dresses fit great! Plus the colors were exactly what I wanted! Another great part of ordering with JenJenHouse was that the dresses all came by the date I asked. I just have to say that I am a very indecisive shopper and I am also very skeptical, so I was so happy that going with JenJenHouse worked out so well for my wedding!!!"

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Verified
5/5

2013-04-07

"The dress is gorgeous I just wish that I had ordered the gown by my actual measurements instead of ordering by size only. I am going to need expensive alterations to shorten the dress and take in the shoulders. I expected the dress to take a while to ship but it came very quickly."

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Verified
5/5

2013-04-07

"I bought my bridesmaid dresses here and they were exactly as pictured, very reasonably priced, speedy delivery also. I have recommended the website to friends."

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Verified
5/5

2013-04-07

"I ordered my wedding dress from JenJenHouse and it was a great experience. My dress looked just like the picture. I loved it. It arrived in time as they promised. I contacted customer service to inquire about the product and they responded me the next day. I am a very satisfy customer. This is the company I will shop from for those special dresses. I recommend this site. Josie"

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Verified
1/5

2013-04-07

"Jen Jen house is a bait and switch scam. They show pictures of dresses and you pick the dress, pay for it, and then a completely different dress of extremely poor quality arrives. When you try to return it, you are met by road blocks at every turn. So now you have a dress that is unwearable and they won't take it back. Do not order from Jen Jen house. If you don't believe me, go to facebook and the better business bureau. They have hundreds of complaints against them. "

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Rep reply posted 2013-04-08
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear joanell426,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

We are so sorry to hear that our dress has let you down. After checking pictures of your dress taken by our Quality Control Department, we find that we do make your dress strictly according to the picture shown. We would like to kindly remind you that each of our dresses is made from scratch by our dressmakers, then slight difference between the real dresses and the pictures shown will be unavoidable. We sincerely hope you can kindly understand this.

And after checking our mail system, we are sorry but we really do not receive any emails from you about your dress. We hope you can kindly recheck it.

Anyway, we do care our customers and want to strive for more compensation for them. Our After Sale Team will take over your case and also send an email to you. Please kindly check your mail box to find the solution by us.

Thanks again for your time. Look forward to hearing from you soon.”


Verified
5/5

2013-04-07

"This is my third mother of the bride dress I have purchased for my past three daughters weddings. The other two dresses were puchased from specialty stores and I paid twice the amount. The dress I recently purchased from JenJenHouse came on the date I ask, and looked just like the picture. I am very satisfied with the dress and can't wait to wear it to my daughter May, 2013 wedding. I would recommend Jen Jen House to anyone."

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Verified
4/5

2013-04-07

"The dress was perfect and arrived in a very timely fashion!"

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Verified
5/5

2013-04-07

"If you want to impress this is the place to order. I bought two different dresses for my daughter Quincenera and they were just amazing got them on time and the colors that I special ordered. I got compliments all day and all night with both dresses. I will come back to order more:)"

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Verified
5/5

2013-04-07

"I recently ordered a dress from JenJenHouse for my daughters wedding, i was nervous because i have never ordered any dress from here before and it was for a very special day. I have to say i was very pleased it fit perfect and I got so many compliments about how beautiful my dress was and everyone couldnt believe when I told them i bought it on line from this company i have never heard before nor did i try the dress on before purchasing it. I highly recomend JenJenHouse. Im a very happy mother of the bride."

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Verified
5/5

2013-04-07

"The dress was made beautifully. The color came in the perfect shade of lilac. The fabric quality and workmanship was excellent. I was surprised as to the quality of the lining, boning and bra inset so that you would not have to find the correct bra to wear with the dress. It fit my daughter perfectly. We did not make any adjustments to the size 6 when ordered. Since the company is in Hong Kong, I would allow plenty of time to order before the date of your event in case it does not arrive on time. Ours arrived 1 day past the arrival due date. They were very good in keeping us up to date on the progress. My daughter is excited to wear it for her upcoming prom."

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Verified
4/5

2013-04-07

"I got My dress extremely fast, and it was really beautiful but à bit to big for me. I would definitely recomend Jenjenhouse to other people."

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Verified
4/5

2013-04-07

"I bought two wedding dresses one of them was not exactly like the picture. Also had two black stains, fortunately the other one was ok! I'm going to think twice before buy something from here. "

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Verified
4/5

2013-04-07

"Dress smelled horribly like fish but after 2 trips to the dry cleaners the smell was somewhat bearable :) it was really pretty though and everyone loved it on the wedding day :) "

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Verified
2/5

2013-04-07

"I was not very impressed with the dress I purchased. It felt and looked like a curtain with all of the material that it had. I would have returned it, but got it for a wedding and didn't have the time. I ended up removing half of the material myself (so it wouldn't be so heavy) and cutting off the straps because they were too big and floppy.

On a positive note - they have a lot of great colors to choose from and I was able to track my order.
"

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Rep reply posted 2013-04-08
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear christenweberg,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

Firstly, we would like to express our thanks for your positive review for our colours and the convenient way to check your order status on our website. We will do better in the future.

We always struggle to make our dresses value for money. Therefore, we will make sure that each dress is made of high quality fabrics and fully lined. This on the other hand may make the dress appear "bulky". However, it does not mean that our dress is poorly made or has violated the original design.

Anyway, we do care our customers. Our After Sale Team has taken over your case and will send an email to you regarding your order. Please kindly check your mail box and then give us a timely reply.

Thanks for your time. Look forward to hearing from you soon.”


Verified
5/5

2013-04-07

"My dress was done very nicely , I only wish I had customized it, next time I will. It was a little tighter than I would have wanted but that was my fault. Everyone said I looked stunning for my 60th birthday.
This style (high/low)gave me the best of both worlds, I could dance freely yet still have a formal look also....I love it!
"

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