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Verified
5/5

2013-04-03

"Absolutely wonderful. Was recommended by 2 friends, both gave positive feedback. From the excellent choice of dress, choice of colour and easy to order options it was so easy. The photos were superb. The measurement table easy to follow. Once the order had been placed we received regular updates on how the dress was going, and then on the delivery details. The final outcome - a truly beautiful, well made dress. Thank you JenJenHouse"

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Verified
5/5

2013-04-03

"I had a wonderful experience with the order of my dress! It arrived early and the workmanship of the dress was outstanding!I bought this dress to wear for my daughter's wedding and I can't wait to wear it! The dress is beautiful! "

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Verified
4/5

2013-04-03

"Perfeito o vestido, mas é preciso ficar atento quanto a cor que solicita, pois os detalhes como bordado ou outros podem vir na cor da foto. "

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Verified
4/5

2013-04-03

"I am a frequent shopper and always enjoys my dresses, they fit perfectly and are usually to my expectations. I do find however that the chiffon products I order have sloppy hem lines and are usually quite frayed by the time they reach my door.

JenJenHouse usually ships very fast but after paying for the items and shipping fee I am always upset when the delivery service asks for another $100-$200 dollars. I would prefer ALL costs are upfront so there is no suprises.

I have tried asking a request of the customer service team previously and my experience was horrible. They could not accomidate a simple request and in turn I had to shop elsewhere.

I do however like the pricing and products provided and will shop again in the future
"

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Verified
5/5

2013-04-03

"I was truly happy with my wedding gown, it was beautiful and more than I expected! It fix perfect and got here with plenty of time to spare! Thank you for allowing me to afford a beautiful gown at a unbelievable price! I recieved my gown on Feb 6th and I order it Jan 16, Thank you once again!! Eva Gutierrez-Ackerley."

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Verified
5/5

2013-04-02

"I am so pleased with this dress! Quick delivery on the door, perfect fit, wonderfull color and great service. This will not be my last order :)"

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Verified
5/5

2013-04-02

"I swear by Jenjenhouse, I ordered a custom made wedding dress and it arrived just 2wks later. When I tried it on I couldn't believe how perfect it was it fits like a glove.

Thank you so much to all involved.

"

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Verified
1/5

2013-04-02

"Measurement directions are confusing"

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Rep reply posted 2013-04-03
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear piglet0614,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

We are sorry but we really cannot catch your meaning clearly. So do you mean the dress from us does not fit you well? We notice that you have ordered a custom size dress and we do make your dress in the correct measurements. So it is supposed to fit you perfectly.

Anyway, our After Sale Team has taken over your case and will send an email to you regarding your order. Please kindly check your mailbox and then give us a reply.

Thanks again for your time. Look forward to hearing from you soon.”


Verified
2/5

2013-04-02

"Im not happy with my purchase from JenjenHouse.com. I ordered the dress according to my personal measurements, but it did not fit. It was very big. It is sad when ordering a dress for myself , it is still too large. But otherwise the dress is very beautiful and well done. "

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Rep reply posted 2013-04-03
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear lillykarlsson94,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

We are really sorry to hear that the dress is a little big for you. We have checked the pictures taken by our Quality Control Department and found that we do make your dress in the correct measurements. Anyway, it is common if a custom sized dress does not fit perfectly. As you know, different people will have different body shape. Hope you can understand this.

Anyway, we do want to work out a top solution for our dear customers. Our After Sale Department will take over your case and send an email to you. Please kindly check your mail box and then give us a reply.

Thanks again for your time. Look forward to hearing from you soon.”


Verified
5/5

2013-04-02

"The dress I bought for my daughter was beautiful. Very well made and the price was outstanding! It shipped within the expected time too. "

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Verified
5/5

2013-04-02

"Muy buena calidad y precio"

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Verified
1/5

2013-04-02

"I bought jewelry for my bridesmaids from this website and one of the neckaces was received broken. I did not open the package, i contacted customer service to get a replacement they would not replace the item nor provide a refund. I really wanted just the item replaced. I will NEVER shop at this website again. Bad customer service and they do not value there customers. I don't think offering 40% off to order another one is fair. I spent over $100 in combination with both orders that I have placed with them and paid over $12 in shipping. They are horrible and would NOT recomend them to ANYONE!!!!"

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Rep reply posted 2013-04-03
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear JClarke79,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

We do apologize for this inconvenience caused to you. And we know how upset you will be to be in such a situation. Anyway, one of our After Sale Members has taken over your case and also sent an email to you. Please kindly check your mailbox and then give us a reply.

Thanks again for your time. We believe our team will work out a top solution for you.”


Verified
5/5

2013-04-02

"The dress was beautiful and quality material and workman ship. Arrived earlier than expected. It needed a little alteration which was easily done. We had shopped in stores and the dresses were at least $300 more than what we paid at JenJen House, we will use them again!"

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Verified
5/5

2013-04-02

"Beautiful dress!!! Would definitely order from again."

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Verified
5/5

2013-04-02

"This was the most AMAZING dress ever bought in my entire life! Searching online to get ideas on what to wear for my son wedding. I found this website-read all the great reviews decided to try it. I was beyond satisfied of my dress when it arrived very well wrap. The quality and the dedication for customer satisfaction is beyond words. Great customer service all through email. They stayed in touch with me with my concernes, that I waited too long to order it. They made sure I was going to get my dress in time.I order it 3 weeks befor my sons wedding- it arrived a week before the wedding! I recieved so many compliments on this beautiful elegant dress. I chose gold to match my escort military uniform, the color chart is great to go by. I highly suggest JenJen for any occaison, can't wait to order my next dress! Becky from Texas...one tip; before you order call your credit card or bank to allow the charges go through bc they are in the UK, and our banks do denied charges untill we are notified of charges made in the uk. "

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