ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-03-13

"Great dress, perfect in every details.
fast shipping (to Brazil!).
great customer care service afterwards.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-13

"I am very pleased with my shopping experience at Jen Jen House! I was unsure whether or not to shop at Jen Jen House after seeing some bad reviews on other websites, but I am glad that decided to give it a try! The customer service was great. I always received replies to my inquiries within 24 hours. I had no problems with shipping, my dress was delivered in only 5 days! The dress itself was beautiful and great quality. The prices are terrific, especially for the quality of the dresses. While looking for my graduation dress I tried many websites, but the prices on Jen Jen House were unbeatable. I strongly recommend Jen Jen House!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-13

"I am totally thrilled with my beautiful dress! The attention to detail is amazing and i cannot wait to wear it at my wedding renewal. I happily recommend anyone to use JenJen house as my experience has been very special to me indeed. Do not think twice! Use them!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2013-03-13

"O vestido encomendado é bem acabado, na medida pedida. Muito bonito e brilhante. Fiquei satisfeita."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2013-03-13

"I ordered two dresses that were customized to my measurements which I found was a great service offered. I also had a slit and train removed from one of the dresses, i emailed and asked them about it and had a quick reply. Both dresses were excellently made in quality fabrics. The only thing I found with one of them was that the zip is quite stiff especially trying to get it over the waist/bust area as there is more fabric there. Other than that I am very pleased with them and would order again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-13

"I have ordered two dresses from JenJenHouse and have been extremely happy with both! They were sent very fast to Australia after I ordered them, my queries were answered quickly prior to buying and the quality of the dresses were amazing! I have received a large number of comments on the dresses and I have referred many people onto this site. The last purchase I made was for my 21st birthday and it was the perfect dress! So thank you! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2013-03-13

"I bought a strapless evening gown for my daughter. It was way too big. The instructions were: Keep tape slightly loose to
allow for breathing room. The dress did not stay up at all, we had to hire a seemstress and only then my daughter could wear the dress. Quite expensive!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2013-03-13
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear anna_paavonen,

Thanks very much for shopping from JenJenHouse.com and sharing your shopping experience with us!

We are sorry to hear that the dress is too big for you. We understand it will be a headache to have a dress unfitted. Anyway, we do make your dress according to your measurements. We have reported your case to our After Sale Team. They will take over your case and then send you an email regarding your order.

Please kindly check your mail box and then give us a reply. Look forward to hearing from you soon.”


Verified
5/5

2013-03-13

"Thank you, the dress I ordered arrived within the timeframe specified, was well made with qulaity fabrics and fitted perfectly. This was my third purchase from JenJenHouse - I recommend your business to anyone looking for something special for an occasion.

Kylie
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-13

"I will like to thank the J.J. Team on my beautiful dress.
Delvery on time.
The dress size was correct.
The making of dress was behond my expedation.
The prize amazing.
Will defintely be buying from your site again.
Cheers Janet Ott Auatralia
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
3/5

2013-03-13

"I'm happy to say that my dress from JenJen House was delivered quickly and nicely packaged! I'm very happy with my dress which is a very close copy of a Watters dress called Jasmine. The price was really good and I received my dress within a week which is faster than what was expected for a custom dress size.
The dress is made of tulle which has small dots (different from Watters) however I'm actually happier with this detail because it gives the dress even more of a vintage feel. I would suggest that instead of the rhinestones (silver) that JenJen house uses I'd request a different sparkle. I'm doing mine by hand replacing the sequins with Swarovski crystals but for the price of the dress it's worth it to me! I hope other brides will trust in JenJen house for their dress - especially brides on a budget! :)
Katie
LA - California
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2013-03-13
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear Krhault,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!

It is really our greatest honour to hear that our dress has satisfied you. Your support is surely our biggest driving force to improve the service and products in the future.

For your suggestion, about the colour of sparkle, we will report this issue to our relative department. We sincerely hope we will be more customer friendly in the future.

Thanks again for your time and support. Please kindly feel free to contact us for anything else we can help.”


Verified
5/5

2013-03-12

"The dress fitted perfectly. She loved it. Could not have done better in a speciality shop."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-12

"I ordered a mother-of-the-bride dress. It arrived direct from China in less than a week, it was exactly as pictured,including the color. The fabric was lovely, the beading was elegant, the fit was perfect. The dress looks expensive, but the price was very low for this quality. I could not have been happier with this purchase and I have recommended JenJenHouse to many others since receiving this dress."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-12

"I loved my dress that I ordered. The colour and design was exactly what I wanted. However the hem of the dress needed a bit of alteration as it did not sit properly once the dress was on. I was able to fix this myself as I am a sewer. I got a number of positive comments when I wore my dress and was quick to say where I had purchased it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-12

"My husband and I are renewing our wedding vows for our 10 year anniversary, so I didn't want to spend a whole lot of money. This fit the bill perfectly.
They took my exact measurements(online) and the wedding dress fits me like a glove. The quality and detail is amazing. It came very fast and within the time requested. The price is completely unbeatable. I have nothing negative to say. I would buy from them again in a heart beat and I recommend this to any future bride. You will not be disappointed. The intricacy matched my first wedding dress but at a much lower price. Also, I was concerned about the measurements and I emailed support and they told me to place my additional concerns in the comments box and they got it completely right.
Very happy customer.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-12

"Very satisfied with everything! The dress looked like the picture and we received exactly what we ordered in a short time. The price is good and the delievery was without any problems. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A