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Return/Replacement policy:
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Featured Review


Verified
5/5

2018-01-06

December holiday order

"It was easy to find what I wanted. The product came quickly and complete. I love that you carry Pam Carriker products and so many other choices. Service is excellent."


Rep reply posted 2018-01-08
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“We appreciate your feedback. Thank you for shopping with us at JerrysArtarama.com”


Verified
5/5

2018-01-05

Best art supplier!

"Huge selection, great prices, fast delivery!"


Rep reply posted 2018-01-05
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for shopping with us at JerrysArtarama.com!”


Verified
2/5

2017-11-18

Frame department Problem

"Normally, I give Jerry’s a five star rating because the orders are usually shipped out and received very fast. BUT, I cannot give my normal five star rating because of problems with some frames that I ordered. The last shipment I received should have had five items, the last one being a 16x20 frame. I received four items but not the white frame. I have called at least 4 times about another white or off white
frame order that was placed in October. Each time I called the ship date was delayed, starting with a promise of November 3Rd and now delayed Until Late December. Each time I called, I was promised that the frame would ship out by the following Monday and that the customer rep. Would follow up on it. That did not happen. The item was Shown in stock when I ordered it but now it is not in stock. Nobody contacted me about the delays and I would not have known about the delays unless I called. I am framing for a show December 3 and am quite disappointed That I have not received the frames .



"


Rep reply posted 2017-11-20
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for placing your order with us at JerrysArtarama.com. We sincerely apologize for the long wait for your order delivery. A supervisor from our customer service team would like to speak with you and help you with this order. Although items may appear in stock on our website, this notice does not guarantee availability. Our inventory system operates on the method of First In First Out. If a customer places an order by phone or mail order and buys out the last of our stock of an item, it takes some time for the system to update and show on our website that the item is out of stock. The best way to find out if we have an item in stock is to call us at 1-800-827-8478 or email us at cs@jerrysartarama.com to ask about the in-stock quantity of an item. Our email team does their best to respond within 24 to 48 hours, Monday through Friday during our regular office hours 9 to 6pm, Eastern Time. We apologize for any inconvenience the out of stock merchandise has caused you. The estimated arrival date to our warehouse that you see on our website is based on the shipment notification that we get from the manufacturer of the frame. This date is subject to change based on changes to the manufacturer's availability for the product or other circumstances beyond our control. ”


Verified
5/5

2018-01-03

Great service value

"Ordered Charvin oil paints and brushes. The order came in short time and in good condition. The product as always was top self."


Rep reply posted 2018-01-03
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for shopping with us at JerrysArtarama.com!”


Verified
2/5

2017-12-27

Return policy

"Very unhappy about your return policy. Cost me more to send back then it was worth. Cost about half of what I paid. Very unhappy."


Rep reply posted 2017-12-28
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“We apologize that the product did not meet your needs. When returning a product it is important for the customer to shop around to get the best return shipping price. Please note that we do not have a re-stocking fee unlike other retailers. JerrysArtarama.com is always being improved for the convenience of our customers like yourself. Thank you greatly for your honest opinion of our return policy. We take great care and pride in offering careful packing, expedient shipping, supperior products, and a caring and understanding customer service department. ”


Verified
5/5

2018-01-02

Shedding light on my work

"Found a bright art lamp that will clamp on my tiltable art surface, adjust in any direction, and the 3 bulbs are 22" long. At $30 off, it was just what I wanted and was delivered in several days during Christmas rush. Perfect!"


Rep reply posted 2018-01-02
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for your input. We look forward to your future orders with us at JerrysArtarama.com.”


Verified
5/5

2018-01-02

Simply the best!

"Great quality, lots to choose from, great prices, well-packaged, shipped fast--what more could you want?
"


Rep reply posted 2018-01-02
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for shopping with us at JerrysArtarama.com!”


Verified
5/5

2018-01-02

great deals!

"I can always count on Jerrys to provide me and my students with the tools we need to keep our creative juices flowing!"


Rep reply posted 2018-01-02
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for your continued support, and we look forward to being your art materials resource at JerrysArtarama.com!”


Verified
5/5

2018-01-02

Jerry has made me a life long customer

"It is a pleasure to receive a box packed with care with all of the items you ordered.
How wonderful that each item was priced less than the other competitors, even if
you used their coupons. Jerry has a huge inventory that other stores do not, so do not
waste your time and shop elsewhere !
"


Rep reply posted 2018-01-02
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for your compliments. We look forward to your future orders with us at JerrysArtarama.com!”


Verified
5/5

2018-01-02

Excellent!

"Fast and accurate with perks! Can't beat that!"


Rep reply posted 2018-01-02
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for your continued support and for choosing JerrysArtarama.com!”


Verified
5/5

2018-01-01

Reviews on my YouTube channel-Malamik Art

"I have recently bought quite a bit of products for review and will be testing and trying them on my YouTube channel- Malamik Art. I have already reviewed a chosen 6 colors of SoHo watercolor tubes. :-) Thanks for your help. I’ll be back!
Mikki Reux
"


Rep reply posted 2018-01-02
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for your continued support, and we look forward to being your art materials resource at JerrysArtarama.com”


Verified
5/5

2018-01-01

Superb!

"Consistently excellent shopping experience, extensive product selection, competitive prices and prompt delivery with updates and tracking."


Rep reply posted 2018-01-02
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for your compliments. We look forward to your future orders with us at JerrysArtarama.com!”


Verified
2/5

2017-12-31

did not receive total order.

"My order was not complete and still waiting for a tube of ausie red gold by daniel smith. online store said it was in stock did not find out until later email is was not. Contacted chat line. said "oh sorry" hope my paint comes?"


Rep reply posted 2018-01-02
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for placing your order with us at JerrysArtarama.com. We sincerely apologize for any confusion or inconvenience the backorder policy caused you. Although items may appear in stock on our website, this notice does not guarantee availability. Our inventory system operates on the method of first in first out method. If a customer places an order by phone or mail order and buys out the last of our stock of an item, it takes some time for the system to update and show on our website that the item is out of stock. The best way to find out if we have an item in stock is to call us at 1-800-827-8478. The estimated arrival date to our warehouse that you see is based on the shipment notification that we get from the manufacturer. This date is subject to change based on changes to the manufacturer's availability for the product or other circumstances beyond our control. Please contact our customer service team by phone at 1-800-827-8478 or email at cs@jerrysartarama.com to check on the status of your order. ”


Verified
4/5

2017-12-31

Close to perfect

"I love shopping online and I’m lucky enough to have a store near me. Jerry’s would be perfect if I could understand they’re backorder policy. I had ordered merchandise and received an email, stating one of the products was on backorder. Since I had selected send all, I kept seeing the same product on sale in every email for 2 and a half months, I received the same email. Then I just received an email cancelling the entire order, which I wanted. No explanation. Very sad. Otherwise great store and products."


Rep reply posted 2018-01-02
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for placing your order with us at JerrysArtarama.com. We sincerely apologize for any confusion or inconvenience the backorder policy caused you. Although items may appear in stock on our website, this notice does not guarantee availability. Our inventory system operates on the method of first in first out method. If a customer places an order by phone or mail order and buys out the last of our stock of an item, it takes some time for the system to update and show on our website that the item is out of stock. The best way to find out if we have an item in stock is to call us at 1-800-827-8478. The estimated arrival date to our warehouse that you see is based on the shipment notification that we get from the manufacturer. This date is subject to change based on changes to the manufacturer's availability for the product or other circumstances beyond our control. Your order was most likely canceled because you did not contact customer service to let them know that you would like to wait for the backorder. Our system, will occasionally cancel orders that have been pending for several weeks or months if the customer has not contacted us about the delay. Please call our customer service department if you have any questions or would like to reinstate this order. ”


Verified
5/5

2017-12-30

Products and service have been fantastic!!

"My orders have been fantastic! I love getting new art supplies at a great price. Thanks"


Rep reply posted 2018-01-02
A rep from Jerry's Artarama, JerrysArtarama, has responded:

“Thank you for your feedback! We look forward to your future orders with us at JerrysArtarama.com!”