"We visited during the black friday sale and the staff was wonderful. We worked with Marcelina in particular and she was very hands on and invested her time and energy in helping us navigate all of the choices and colors. When we returned to order she was there and ready. And her follow up emails with extra details were all very helpful. We have not yet received our sofa, and are very excited about it. Hoping for a timely outcome! "

"This review has to do with customer experience/ service - not product related. Free shipping promotion was offered a few days after I place my order. I reached out to see if they could honor the new promotion but I was told no . The agent stated there’s no way for them to honor a better promotion even if I cancelled and replaced my order. "

"It was excellent!
really excellent"

"The chat rep was very helpful in giving detailed measurements to ensure that the furniture would fit through the doorways and angles of my house. "

"Ordered a couch online and ended up in NY a week later so I decide to check it out in the show room. The staff was lovely, and even threw in some free pillows. "

"Natali was very helpful and well informed. Thanks!"

"David and I had the best experience in Joybird last month. Kayla helped us think through all the options, and even took us upstairs to the office to ensure we say all the configurations we were interested in. Super thorough. Super kind and thoughtful. We are super excited to get our couch next month! "

"They were quick help to combine shipping. "

"The Portland showroom is great! It is relaxed, and you are encouraged to sit and feel the furniture and fabrics. Tre Calvert was the design consultant I worked with. He was so helpful. Loaded my options into an email, so I was able to “view it in my space” at home and finalize my decision. He was available for any questions I had. The process was pleasant and easy!"

"I am very disappointed to learn it would take roughly two months to receive our order."

"We had a great experience of the Joybird store. We had read a lot about their sleeper sofas online, but it was so nice to be able to go and lay on them in person. The fabrics are beautiful and the person that helped us in the store made sure we got all of our questions answered and helped us think about what would be the best choice for us. Now we just have to see if the piece we ordered to stand the test of time!
"

"Shopping for my new couch and desk was an excellent experience the moment I walked through the doors of Joybird. My sales rep was extremely helpful and patient. I usually take weeks to make a decision and she was patient enough with me to answer all my questions and waited until I was ready to make a decision. Another reason I decided to go with Joybird was the quality of the product. Every question I asked about the product they were able to answer, they were able to tell me the foam density of the couch along with other details. No other big box store can provide that information. "

"This is my favorite couch I've ever owned! Two legs came slightly chipped and their customer service was fast and easy! Highly recommend. "

" Vera was amazing and very accommodating of our asks. I had already done my research on the website and knew what I wanted to look at before we set foot in the store and she allowed us to fully explore the couch in mind. She was very knowledgeable about the pet warranty and pull out bed. I highly recommend Vera and the store."

"the person I worked with really listened carefully to what I wanted and understood the limitations of my space. She showed me several options and walked me through the pros and cons of each of them. "