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Product & services pricing
3.44/5
Chance of future purchase:
3.71/5
Shipping & packaging:
3.12/5
Customer service:
3.73/5
Return/Replacement policy:
3.24/5
Featured Review



Verified
5/5

2024-11-18

Exceeded expectations!

"Very pleasant and helpful!"


Verified
5/5

2024-11-17

My new Holt sofa and Otto !!

"Natalie was extremely helpful and knowledgeable in the ordering process. She’s a definite asset to the Joybird company."

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Verified
5/5

2024-11-17

Really professional

"From the beginning to the end my experience was superb. "

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Verified
5/5

2024-11-15

Awesome experience!

"We went to the Seattle show room after looking at many different options for living room furniture. We were greeted with a warm and welcoming smile by Yume. She helped walk us through all of the options we liked and offered some great alternatives we hadn’t considered. She was patient with us and knowledgeable. She wasn’t pushy at all and gave us our space to discuss our options amongst ourselves. She used a tablet to help us visualize exact pieces that weren’t on the showroom floor and made the ordering process a breeze! 11/10 would recommend. "

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Verified
5/5

2024-11-14

Great Customer Service

"Visited the Cherry Creek, Denver store to buy a sectional sofa. Staja Thomas was amazing to work with (again!). She was patient as me and my family tried all the sofas and helped us find one with the dimensions that worked. All while making sure we got the best price. She made sure my daughters were included and made them feel special. Especially my youngest. Excited for our Briar sectional to come. We will be back and will highly recommend Joybird and Staja at the Cherry Creek store."

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Verified
1/5

2024-11-14

Still waiting for fabric samples

"I can’t understand why retailers pressure for a review when products have not yet been delivered. And most retailers have the info about delivery. "


Verified
5/5

2024-08-23

Fantastic Customer Service

"We just completed our second purchase with Joybird.! The showroom in Portland, Oregon is absolutely gorgeous. The staff is knowledgeable and helpful. Their customer service has been fantastic. We ordered the Estelle king bed and two matching nightstand's. The quality and workmanship of this set is outstanding. I know we will love this set for many years to come. "

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Verified
1/5

2024-11-13

Customer service doesn’t know policies

"110% will never be a customer after this month long process to just cancel "


Verified
5/5

2024-11-13

The lamp fits!

"Everyone is happy with the lamp. Thanks!"


Verified
5/5

2024-11-13

Great customer service!

"After checking out other stores in Soho and being almost ready to make a less expensive purchase at a competitor, I walked into Joybird. Tammy welcomed me and my friend, without the "Soho attitude", and guided us to make the right selection followed by patiently recommending different fabrics to go with the walls in my apartment. I was so happy with the level of service that I decided to make my purchase with them. I look forward to the delivery and to enjoy the new sofa in my apartment."

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Verified
5/5

2024-11-13

Great Experience

"Taynsha at the Washington DC location was incredibly helpful! Very efficient and informative. Couldn't have asked for a better experience. "


Verified
5/5

2024-11-12

Couch

"Will see when couch will be delivered . "

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Verified
5/5

2024-11-10

Nice store in soho

"We were well taken care of at the soho store. We weren't pushed or rushed. We look forward to our new sofa. "

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Verified
2/5

2024-11-10

The sectional slides

"I tried everything and the sectional slides away constantly when you adjust laying position. Disappointing "

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Verified
5/5

2024-11-10

5 stars

"We shopped Joybird in August. Paul helped us find something we liked. Since we did not have our house yet, we came back in November. Paul was there to help again! He was super helpful the whole time and very patient with us. Thanks Paul!!!"

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