"There was no customer restroom at the showroom. After driving three hours we entered the store expecting to use the restroom and instead we were redirected down the street two blocks to a Peet’s Coffee. that was irritating and cast a mark on our experience. we know you have a restroom for your employees. Keep it clean and allow your good paying customers to use it. Ridiculous!! also, we were disappointed that the showroom is so small. The selection there is very limited. Our salesperson was fine and helped with a late cancellation."

"I am still waiting for my chair and ottoman to be delivered and so far the customer service is average. They have given me a few updates on the order, but my biggest gripe is that it's impossible to check on your order at will if you did not create an account when you made your purchase. I cannot access that information unless they send an update to my email unprompted (totally random). That's a terrible system! Why can't I just look up my order by the number to see what stage it's at in the building-shipping process? Just a simple graphic with a progress bar would do just fine. "

"It didn’t let me cancel the item when I realized there was an excessive 29 dollar shipping charge. I still don’t have the item. I can’t check where the item is, because I don’t want to start an account putting in yet another password. There isn’t a guest link. "

"Working with Lillian was a great experience. She walked us through so many combinations and options while we were deciding on the new couch we wanted. She was patient and helpful in finding the right configuration and answered all of our questions. We highly recommend the Joybird shopping experience and working with Lillian. Thank you again!"

"My delivery timing was immediately pushed back from 4 weeks to 5 weeks upon purchase and then to 8 weeks within a week of purchase. There is no way Joybird didn’t know that the delivery time is longer than 4 weeks, and they are just straight up lying to customers. "

"So happy we ordered another couch !!"

"As soon as we came in Lilly greeted us with such excitement and enthusiasm! She was really thrilled to help us find the right couch for our style. She went above and beyond to get us exactly what we wanted. Very much looking forward to the arrival of our couch! "

"The folks in the Seattle showroom were super helpful. Definately helped confirm my purchase to see everything firsthand."

"I had previously purchased a sleeper sofa with joy bird so when I needed to replace my other sofas, I came back for more.
I decided to purchase a loveseat along with a sectional. I'm so excited to get them. "

"While I have not received my furniture yet, it was frustrating to get to the point of ordering and customizing. The first issue was: I ordered chairs that were actually not deliverable to my area because of a “glitch” in the website. There was no phone call or explanation. They just cancelled order with only an email to inform me of the issue. Leaving me to have to reach out to customer service to figure out what was deliverable to my area. Then, I picked out new chairs and ordered them. I received the swatch kit. I chose my swatch only to find it had been discontinued and “accidentally” included in my swatch kit. While these issues are not overtly horrible, they have made the buying and customizing process difficult. And frankly, made the company appear negligent and sloppy. I hope the final product is worth the headache."

"I am so impressed working with the representatives at Joybird. They helped us tweak and change our order, and it was simple and easy! "

"Ordering and then changing my mind due to size wasn’t what i intended, so thank goodness for the 24 hour cancellation period! It was really nice to text and then get quick confirmation from an actual person-it offered tremendous peace of mind. Thank you Joybird!!"

"the sales team was very patient and worked with us to select the fabric and the pieces for our living room"

"I originally purchased furniture online then cancelled within 24 hours because I decided to see in showroom. Excellent location in NYC with superior salesperson. "

"I placed an order based on a specific delivery window prior to arrival of houseguests. I received a confirmation email 2 days later with a new delivery window that was 10-14 days past the original dates. I contacted support immediately and was told they couldn’t expedite nor cancel my order. This was a bait and switch. I never would’ve ordered this sofa if the lead teams didn’t meet my needs. I filed a complaint with the BBB but Joybord doesn’t care. With service like this, Joybird will not remain in business. Caveat Emptor."