"David at the Seattle showroom was very helpful!"

"There were quite a few employees present and nobody came up to us to ask if we needed help even thought we were intent on making a purchase. Thank goodness Michael spotted us and helped but the overall vibe of the rest of the team was that we were an inconvenience. Their coffee orders seemed more important. Happy with Michaels help but the rest of the experience was lackluster for how big of a purchase we were making. "

"We had a very positive experience at the DC Joybird showroom. Makayla was really helpful, gave us time & space to make a decision and helped us problem-solve. Very pleased with our trip to the showroom. "

"We purchased bar stools from Joybord. Upon opening them we realized we had made an error and did not realize that they had counter stools in the same make, model, and finish (this was not indicated in the description). WIthout any use, we immediately initiated an exchange. Unfortunately, Joybird's policy is that not only can't you do an exchange, but all returns have a 50% restocking fee plus cost of shipping. I can understand the shipping costs, but that 50% makes it impossible to buy something on line without seeing it in the showroom. This is out of keeping with what most of the competing brands are doing and feels customer hostile. Though I love the Joybird furniture we already own, I will be reconsidering any other purchases. "

"Our experience at the showroom in DC was great; will update as we recieve our sofa! "

"I can’t say enough about my Bryant collection couch from Joybird in the color Vibe Sunkist! I’ve got three corner modules arranged to create the perfect corner couch, and we’re completely in love. The textured fabric feels so luxurious - like it was made for a high-end design magazine. It’s not soft in a typical way, but it has this amazing quality that just screams premium. I went with a ready-to-ship option, and I’m so glad this was available. The comfort is incredibl - perfect for relaxing with family & the cats—and the style? Total standout. It’s brightened up my entire space - who new a couch could make someone happy. "

"The sales rep who helped me with my order on November 21 was awesome. She spent quite a bit of time with me online and was incredibly knowledgable. She even threw in a couple of pillows when I discussed delivery charges. We don't live close by to any Joybird showrooms and i was hoping to she could waive the delivery fees. Customer service so far has been top notch!
I am disappointed I won't be receiving my order until around mid January. I was under the impression the building of the Lewis Daybed would only be 4-5 weeks. According to the updates I've received it's more like 8-9 weeks. I understand the process but two months seems like an awfully long time, hope it's worth the wait.
Patiently waiting,
Cyndi Hoernle "

"Have tried contacting you to no avail
Please advise where is our yellow bench

Thank you
"

"Very nice, easy experience in the showroom. Everyone was very pleasant. Hopefully the rest of the experience and quality control are as well"

"I visited the Chicago showroom to try out the couches. Marcelina who helped us was lovely and a huge help in helping us make choices on fabrics! She setup our order on the site in store and it was super easy to checkout right then and there. Very much looking forward to my new couch!"

"Chair color nico oyster has an off white hue. After order placed and received invoice chair in paperwork looked totally different than online photo. "

"Kayla was extremely attentive and had excellent follow-up. She worked diligently to explore various sizes, configurations and fabric options. If she hadn't been so helpful and attentive I likely wouldn't have made the purchase!"

"The woman we chatted with answered all of our questions. Super easy check out."

"Ordering was easy, looking forward to seeing my chair when it arrives. Looks great from the detailed photos online, expect it will fit in very well with my decor"

"Loved all the options and left with a couch but felt the customer experience was poor and borderline rude.

I was also not offered the warranty so I need to follow up separately. "