"I absolutely love every piece I've ever purchased from you!!! "

"She was amazing and went above and beyond what anyone should expect to help us out with our orders. We had to leave for our flight from the showroom and she took care of everything. We called the following Monday to order and she worked with us for 45 mins on the phone to make sure our custom order was correct and the way we wanted it. "

"The wait time is already long and when I went to check the delivery day it showed pushed out to even later. Good thing I didn’t buy my holiday plane ticket yet because I’m now having to leave later than I was planning. "

"I ordered the Holt Modular sectional with high expectations. The estimated delivery date was late Nov. I received and update stating the piece was delayed and would not be ready until Jan. I was so disappointed and really needed it before Christmas. I called and was told the fabric I selected was not in stock which is what caused the delay. The associate I spoke with was very helpful with assisting me with a cancellation and full refund.

I called back a week later to see what color/fabrics were available. I was greeted by another associate who took the time to help me select a different option. He did a virtual call with me and showed me the wall of fabrics and put in a new order for me. The estimated delivery is now mid Dec or right before Christmas. Fingers crossed that it comes in time."

"Please read the small print when purchasing from the company. If you do not cancel within 24 hours, you will then be charged a 35% restocking fee before the ink is dry. Also, if you decide when it is delivered to the warehouse locally that the furniture will not work before you actually physically receive the items, you will then be charged 50%. There is no wiggle room with this policy. They do not care.

These are the most restrictive company policies I've ever encountered. Read the BBB (Better Business Bureau) reviews in how this company deals especially with these specific issues and/or if the delivered items need to be repaired or are found to be defective from the get-go. They also don't take responsibility for significant delays yet hold the customer hostage if you change your mind after 24 hours.

I would think very carefully before ordering from them EVER.

"

"When I ordered my couch, it had a 3-4 week delivery date. When I received the confirmation email it was 5-6 weeks. Now it is showing as 7-8 weeks. In lieu of a response to my query to customer service, I received this “Request for Review” - not loving the service but hopefully I’ll love my couch when it comes 2 months after ordering "

"We walked into a Joybird store and the salesman was helpful and it was an easy experience "

"It would be nice if the webpage didn’t go back to the top after you click on something and then try to go back to the previous page—you have to scroll back to where you were. Otherwise it’s great. Thanks."

"Checking out on the web consistently failed to load at the final billing step. I was only able to place the order via the mobile site.

Product pages frequently wouldn’t load with a 504 error too. "

"Waiting to see when delivery is coming "

"Purchased in Harper Amber Gold. Scheduled delivery day, received email day before with 3 hour window, delivered early, guys were great, love love love sofa."

" my problem is not a warranty issue. the wrong mattress was delivered? can someone call me about this? i paid for upgraded mattress"

"I have not yet received my furniture yet, but it was nice to be able to try the pieces, see the fabrics, and discuss the items with staff, all of whom were very helpful."

"We enjoyed meeting Noha Alhams. She was helpful as we made decisions related to space and configurations. She even followed up the order by providing additional details about the ottoman that made us smile. I highly recommend shopping at Joybird in Chicago, Illinois. "

"I ordered our sofa online, in velvet, Royal forest. It was delivered in perfect condition. It is so beautiful in person! The color and fabric are gorgeous! I especially love that the sofa is deep enough to take an afternoon nap on. I highly recommend Joy Bird."