"This is our 5th and 6th piece from Joybird and we love them all.
Great quality and even better customer service! "

"I feel deeply disappointed in the mandatory restocking fee of 25% of purchased cost of the rug I purchased as well as the mandatory shipping and handling fee. I find both to be extremely expensive. We are in the process of purchasing new furniture for our home and for my expanded office space. Joybird has been a top choice in options, however, as a result of the return protocol, I am done being a Joybird customer. It is my sincere hope that Joybird reconsiders their procedures surrounding returns. "

"Easy to use website with all the relevant information needed"

"The sales associate, Cae, was extremely helpful and attentive to my wants and needs!"

"Why does it take so long to get swatches? It literally should take a day or two to get them in the mail, no? "

"The woman who helped me order my couch was super helpful, obviously understood the product and was just pleasant to work with. "

"Excellent service!!! Highly recommend!!!"

"Very friendly customer service. Helped us make a thoughtful decision on which couch would be best. They were thorough and not pushy! "

"Asked for other points of contact to help me but was prevented from talking to anyone other than the one person. Giving up on even contacting you again - but it feels like that’s what you wanted. So good job. Yet, I’m still upset at the experience and plan to share "

"My wife and I were shopping for a new couch for our new home and we went into the show room with one idea of a sectional we fell in love with online but we wanted and came out with a better choice that fits our needs perfectly for new space. David M. was a true professional, he was patient and listen to what we wanted and made great suggestions. Overall, we had a great shopping experience thanks to his guidance. "

"No one has returned my voicemail or my email about my simple questions on a product"

"We went into Joybird with no knowledge of the products. We were greeted by Cheery John who showed us the sofa of my dreams for a tiny space and gave us lots of options. And we happened in during an amazing sale! Can’t wait to get our sofa and ottoman."

"The sales people really know their product! I have been thinking about this purchase for a while and they’re always willing to answer questions and help me find just the right thing. Great experience!"

"I reached out to Joybird over a holiday weekend to make a quick change to an order I placed several days before. Since it was a Quick Ship item, I expected to not hear back or be told it was too late. But, instead they promptly responded and said they could help. Grateful for their responsiveness but also their call to action "

"Just ordered our couch excited to recieve it "