"It says it in the title. I paid a few dollars to receive one answer, since it was clear that I didn't have to subscribe to a membership. To my surprise, they were pulling about $50 out of my card, every month, since last year... and they've subscribed me to a membership I never subscribed to myself. I never received a notification for any of these charges either, I discovered this by chance, after things weren't adding up on my bank statement. This was deliberate on their part. I do plenty of online shopping and use plenty of online services, and I've never had such an experience. I was scammed out of a **** ton of money, for a service I never used, and they're refusing to refund me. Their "experts" aren't real either, so find another website."

"I had a similar experience to others I've read online. I paid for a 7-day trial ONLY BECAUSE it said that they would send a reminder before the trial ended, because I know how forgetful I am. Well I never received the reminder, and I just realized I have been being charged $28/month for several months. I NEVER used the service after the trial period (I had needed an appraisal about a specific item), and this fact would be easy for JustAnswer to verify. So I contacted customer service and they outright refused to refund me -- saying that whether or not the customer has used their service, their policy is to NOT refund the customer. I think this is terrible business. It shows total disregard and lack of respect for the customer, as well as a total lack of belief in their business. Especially during a pandemic. I will be sharing my unhappiness online."

"I can across this service a while back. I hopped on a chat with someone who helped direct me to what I needed. I was told it was only $5 to get a question answered. Seemed reasonable. It’s been a few months now and I just realized I’ve been getting charged $50 a month. I haven’t even used their services. Come to find out the $5 is a trial that they don’t tell you about up front. They refused to give me a refund even thought their service just renewed yesterday. So much of this bait and switch stuff out there. "

"Quick response; low price for knowledge that I was looking for after days of internet searching. Still answered question by messaging, even after I texted a few times to make sure I understood correctly."

"As a first time user and no experience or knowledge of antique furniture they were helpful, friendly and gave awesome advice. I will definitely recommend them to any one I know ."

"Rip off, I used the site for one question, paid 60 dollars and then they charged another 60 the 2nd month, total recurring bill ripoff, said they could not refund the 60 dollars because it was against their policy. Do Not Use this sit"

"These people took monthly payments from my credit card without me receiving any invoices or notifications that the deductions were happening. I believed the membership was cancelled. They were not prepared to refund any money. For me it would have been much, much cheaper to go to a local lawyer and ask my question, rather than lose hundreds of dollars in a series of silent deductions over many months until I realised and stopped it. Customer service with a view to any sort of resolution was non-existent."

"Never answered my question, still charged 5$. I replied stop 2 days later, and after 7 days charged my c.c 46 $ . I tried contacting them by phone and its a dummy number. Go to hell !!!"

"I have been seeing a monthly credit card payment of $60 since April and could not figure out why and who!
Well turns out I did seek "legal" advice and used this service BUT I had no idea that "if I didn't decline the 7-day FREE after that 7 days, I would continue to get $60 after having to change credit cards for Fraud according to CitiBank...
I called the 800# on the credit card transaction entry and eventually found out who these people were. Called them on October 6,2020 and found out the above!
YES...I did NOT remember the "7-day FREE ONLY" nor did JustAnswer.com notify that my "Free Trial" was about to expire! They may not have to in their policies BUT this is ethics!!!Not used since initial day in April2020...not 1 email even for advertising???????

Watch these people CLOSELY!!"

"I had a specific question regarding the main board of an alarm system. I spent three hours on line, on the phone etc., and no one really know a thing about this board. Yes, there are a lot of these out there. I bought it a Amazon 5 years ago and they still sell it and it was made by Honeywell. Sorry - I'm going to cancel my Trial period when I finish this - if I can figure out how!"

"DO NOT USE THIS APP, WORST CUSTOMER SERVICE EVER!!!!


I tried to use their service with the trial version, but it did not work, my question was not answered, but that was not a big deal anyway, since it is only $0.10. The problem arises when you sign a $50 membership and you don't realize that. They just charged me, I contacted the company saying that I never knew about that, that I never used the service and that it has not been 24 hours since the membership was charged, that I already canceled it but I would like to get my money back. They know that I never used their service and that it was just charged, so nobody had to be there to answer any questions, nobody has had to give me any kind of service and they haven't done any kind of work for me, even so, they refused to return the money claiming that "I am not eligible for a refund." It is really sad to have the situation we have in the world right now with people losing their jobs, including myself, to have your money stolen in this way. Really frustrating and of course just for the bad customer service, I would never recommend this company."

"I paid the $5.00 to talk to a doctor about somthing. Cancelled "membership" in 3 days 7 days later they took $46.00 from my account. Customer service is a joke. "

"I agreed to the $1 consultation and then found a $46 charge on my card one week later. I called them and said I agreed to that. I don't remember agreeing to an extra charge or membership. They must have buried it in their terms and agreements. EVERY other company that I have been charged makes their charges clear. This one does not. BEWARE!"

"Don’t expect an answer just a ploy to get more money out of you ! Real kind of experts, Lol ! At scamming you out of your money ! Don’t waste your time horrible customer service."

"It’s been 48 hours since I signed up and asked question and no response. "