"Dr. Peter was incredibly thorough and helpful when our dog was sick! I don’t know what I would have done if I hadn’t found JustAnswer when I did. This was a scary situation, and we got exactly the information we needed quickly. So grateful, and our dog improved steadily thanks to the doc and is back to health now"
"Based on the information received I was able to have my roofing contract rewritten by the contractor to comply with Colorado Senate Bill 38 and to remove the release from liability clause."
"I had a report due the next morning and I couldn’t get my excel to work & give me the numbers I needed. Robert S. was awesome! He stayed with me until it was right & explained so that I could understand what happened. I would recommend him & will definitely call on him if needed again. Thanks! "
"They will mislead you into paying $5 advert fee and charge you $60 without sending you a reminder. My advice is... do not subscribe because JustAnswer is not a customer-centric company. They are only after the money."
"I wish I had read reviews before signing up for this. The answer to my question was not real helpful but whatever… I thought okay for $5 what do I expect. Then I saw on my credit card statement another $66 charge. I promptly phoned demanding an explanation. My bad, I didn’t read the fine print that paying $5 subscribed me to a monthly plan of $66/month and I had 7 days to cancel my membership. But I was told an email was sent to me a few days before advising me of my subscription fee of $66. No such email!! In fact on 3 separate occasions as I battled with them they said they would email me verification- no emails. My advice to anyone who reads this, don’t get involved with this company."
"I paid this company the five dollar fee they asked for to answer a question and then I gave the lawyer an eight dollar tip and now I’m being charged a $46 membership fee to be a member a rip off company this is ridiculous it’s a rip off rip off rip off people beware beware beware beware"
“Hello Kim,
Thank you for reaching out to us about this.
JustAnswer is a membership website similar to Hulu or Netflix and we offer a trial membership where you can ask questions to verified professionals in their fields. You have topics available for everything from Legal, Medical, Car Repair, and Taxes. At the end of the trial, your membership rolls over to the regular monthly membership so you don't lose access to the experts on the site for your questions.
We are very upfront about our membership plan. We send out several emails and you'd see a page similar to this one when you're first signing in to ask your first question: https://i.imgur.com/lHVoH84.png to explain how membership works on JustAnswer.
We will reach out to you privately to gather more account information so that we can ensure that your account was handled correctly. You can also reach out to our Support team from the Contact Us link on any page of the website.
Best,
JustAnswer Customer Care Team”
"I was looking for an answer if weather or not I qualify to get a CC permit with the prior problem I had and I was told that with the documentation I have it should go through without a problem."
"Had a car that was just being a pain in the ****. I was checking everything I knew to check and was pulling my hair out. Spoke to a Toyota Master Tech and within an hour had the problem fixed. Really saved me some money. "
"Thanks to all your assistance. Your friendliness and professionalism is genuine, and I appreciate your time and efforts in every way."
"Great help with my truck problems. Was able to guide me through a repair of my truck that got me from MN to VA without having to go to a mechanic. Very knowledgeable about carburetors where it is hard to find a mechanic that knows much about them. Obviously someone who knows a LOT about the workings of cars and trucks. Extremely helpful. If only I could find such a knowledgeable local mechanic! Thanks Gary!"
"Quick responses, helpful advice"
"Would have never guessed Just Answer would go as far as being able to help with identifying and old vintage pocket watch I had found which now I know it's dated back to 1853, brand, and it's value. Thank you for the service provided, it was an awesome experience working with my Antique Expert going through the details of this generational historical find."
"Late at night and I can't sleep because I have a panic attack about my business and taxes. I come to Just Answer and a pro talks to me 1 on 1 with answers to comfort me. This service is Priceless..."
"FRIENDLY INTERACTION. wILL USE AGAIN"
"Very nice work experience and very very fast answer and good work "
A rep from JustAnswer.com, JA-Support, has responded:
“Hello Ayodeji,
Thank you for reaching out to us at JustAnswer. We're sorry for any frustration.
We are very upfront to new visitors when they visit our site regarding the trial charge and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/5GVF7cO.png
Please reach out to our Customer Care team at support@justanswer.com or at 1-800-509-5721 (6am to 9pm PST) and ask for our admin team. We're more than happy to take a look at your account to see what happened and address any issues that you have.
Best regards,
JustAnswer Customer Care Team”