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202,294 reviews
4.42 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.80/5
Customer service:
3.66/5
Return/Replacement policy:
3.80/5
Featured Review


Verified
5/5

2021-09-29

Great Customer Service

"I ordered wrong size it was quickly fixed before my shoes shipped."

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Rep reply posted 2021-09-30
A rep from JustFab, Samar B., has responded:

“Hi Sandra,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.

Best,
Cathy”


Verified
5/5

2021-09-27

Shipped quickly! Beautifully made merchandise with intricate details!

"Packaging was very upscale and chic! LOVED ALL OF THEM!"

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Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:

“Hello Stephanie,

Thank you for writing a review! We update our selections in the first week of the month. Check it to ensure that the "New Released” items in your preferred color are available especially for the upcoming season. We are currently working on bringing in the latest newest trends.

Best,
Jane


Verified
5/5

2021-09-29

Love my products

"I always have ordered shoes that I have loved but I have recently purchased coats, sweaters, and pants and I am in love with the clothing line!! "

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Rep reply posted 2021-09-30
A rep from JustFab, Samar B., has responded:

“Hi Sandy,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Cathy”


Verified
1/5

2021-09-29

"I was billed $10 for the heels $15 for shipping and my order was canceled and I was only refunded $15. Even though I was charged $25."

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Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:

“Hi Luz,

We appreciate your feedback on your order! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-09-28

So in Love!!!

"I love the variety and quality of the shoes and clothing."

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Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:

“Hi Judie,

We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!

Best,
Cathy”


Verified
5/5

2021-09-08

Long time customer

"I love shopping on JustFab. They have sales all the time! and returns/exchanges are super easy. And it’s not required that you purchase every month. "

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Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:

“Hi Nissa,

Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!

Best,
Cathy”


Verified
5/5

2021-09-27

Awesome

"Fast and gorgeous apparel "

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Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:

“Hello Caitlin,

On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!

Best regards,
Chad”


Verified
1/5

2021-09-26

Wrong order

"This is my first order and I clearly got somebody else’s order. The box has the correct name and address, but everything inside was incorrect. Not a good first impression that’s for sure."


Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:

“Hi Michelle,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-09-26

Excellent

"Fast and everything is beautiful "

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Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:

“Hello Mirna,

Great! Thank you so much for your awesome feedback! We appreciate your continuous support of our products and the services we provide.

Best,
Bella ”


Verified
5/5

2021-09-25

Love!

"They have really cute, quality shoes and they always have really good deals."

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Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:

“Hello Ana,

Thank you for your review. We are happy to hear that you are happy with our style and services. Thank you for sharing this with others. Stay awesome!

Best Regards,
Clark”


Verified
5/5

2021-09-25

Great products/Great value

"I am elated to have the opportunity to become a member of JustFab. I was looking for some fall/winter boots and found some extraordinary selections. I ordered 2 pairs and plan on ordering more in the future. JustFab seems like a great company and they offer an exceptional marketing strategy."

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Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:

“Hello Deborah,

Thanks for your awesome feedback! We are happy that you are enjoying your VIP Membership! We love hearing from fabulous members like you! Have a fabulous day!

Best,
Jane


Verified
4/5

2021-09-24

All the shoes are excellent and customer service is wonderful

"Love JustFab shoes are wonderful "

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Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:


Hello Tiffany,

Thank you for your review. We are happy to hear that you are happy with our product and service. Thank you for sharing this with others. Stay awesome!

Best Regards,
Clark”


Verified
5/5

2021-09-24

Fashion

"Very great feels for nice high class fashion."

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Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:

“Hi Najay,

Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!

Best,
Cathy”


Verified
5/5

2021-09-24

Affordable

"Super affordable for a college budget and very in style. "

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Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:

“Hello Carissa,

Wonderful! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!

Best,
Bella”


Verified
3/5

2021-09-24

Not enough clearance/sale items

"I was excited about a 60 percent off sale, but unfortunately, the selection fell flat."

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Rep reply posted 2021-09-29
A rep from JustFab, Samar B., has responded:

“Hello Monique,

We're sorry to hear that you are dissatisfied with our promotional offer. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Bella”