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202,294 reviews
4.42 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.80/5
Customer service:
3.66/5
Return/Replacement policy:
3.80/5
Featured Review


Verified
1/5

2021-10-07

I’ve tried to unsubscribe but it keeps billing me every month. Make it stop

"Please unsubscribe me. ASAP "

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Rep reply posted 2021-10-07
A rep from JustFab, Samar B., has responded:

“Hello Sandra,

We are sorry to hear if you are thinking of canceling your account. For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle”


Verified
5/5

2021-10-07

like when it has good deal

"waiting on a pair of boots "

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Rep reply posted 2021-10-07
A rep from JustFab, Samar B., has responded:

“Hello Diane,

Thanks for your purchase and for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like them!

Best,
Nelle ”


Verified
5/5

2021-10-07

Thanks!

"So far so good! Shipping has been fast and products seem quality! So thank you! "

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Rep reply posted 2021-10-07
A rep from JustFab, Samar B., has responded:

“Hi Jamie,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy”


Verified
5/5

2021-10-07

I love it

"It was great. I will always order from you."

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Rep reply posted 2021-10-07
A rep from JustFab, Samar B., has responded:

“Hi Glenda,

Thanks for giving us a 5-star rating! We are so excited for you to receive your order!

Best,
Cathy”


Verified
5/5

2021-10-06

Amazing!

"I absolutely love this website already and will be purchasing all of my boots from here for now on! The shipping also rocks!!"

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Rep reply posted 2021-10-06
A rep from JustFab, Samar B., has responded:

“Hi Kierra,

We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It’s a goal met for us knowing that you are satisfied!

Best,
Cathy”


Verified
5/5

2021-10-06

Nice shoes but what happened?

"I have been a customer for at least 5 years. I used to find nice shoes/boots on JustFab and that has become difficult in this past year. I find that the styles have changed and not for the better and the price of the shoes have also increased, still not expensive but the monthly credit doesn't really cover the cost of the shoes anymore. Even though that may have been negative, I own about 15 pairs of shoes and I am still a customer."

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Rep reply posted 2021-10-06
A rep from JustFab, Samar B., has responded:

“Hello Venita,

Thanks for sending your review! We would like to discuss further our products in the styles you like. Our Member Services team will be contacting you within 48 hours.

Best,
Zeth”


Verified
4/5

2021-10-05

Versatility Style

"This shoe is a great transition from summer to fall. Looks well w/dresses as well as your favorite skinny jeans."

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Rep reply posted 2021-10-05
A rep from JustFab, Samar B., has responded:

“Hello Antoinette,

Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle ”


Verified
5/5

2021-10-05

Good

"I like it because i find what i want "

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Rep reply posted 2021-10-05
A rep from JustFab, Samar B., has responded:

“Hello Eva,

Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle ”


Verified
5/5

2021-10-04

I am really happy. My Boots

"Packaging "

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Rep reply posted 2021-10-05
A rep from JustFab, Samar B., has responded:

“Hello Muriel,

Thank you for taking the time to share your awesome experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
5/5

2021-10-04

Amazing

"Get shopping choices and amazing styles "

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Rep reply posted 2021-10-05
A rep from JustFab, Samar B., has responded:

“Hello Stephanie,

Wonderful! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle ”


Verified
4/5

2021-10-04

Good

"I love the shoes. At the prices "


Rep reply posted 2021-10-05
A rep from JustFab, Samar B., has responded:

“Hi Manyi,

Thanks for giving us a 5-star rating! We are so excited for you to receive your order!

Best,
Cathy”


Verified
1/5

2021-10-04

Dont waste your time

"Its been over 20 days since ive ordered. Still dont know where my package is and they tefuse to do a refund. "

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Rep reply posted 2021-10-05
A rep from JustFab, Samar B., has responded:

“Hello Chimere,

We are sorry to hear if you are unhappy with our shipping. We will contact you within 48 hours for further assistance.


Best,
Nelle”


Verified
2/5

2021-10-04

Lots of items, just not right size

"I like this, cant get it, don't have the size.. Oh, this is great, well darn, don't have my size. What about this? Wait, what not in neutral colors? Oh, does not matter anyway, not in my size. OH well, this item does not have a size, I just get this for now. Maybe in a month or two something will be in my size."

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Rep reply posted 2021-10-04
A rep from JustFab, Samar B., has responded:

“Hello Diana,

Thank you for writing a review! We are very sorry to hear that the colors in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.

Best,
Chad”


Verified
5/5

2021-10-03

Outstanding!!

"Great shopping experience so far."

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Rep reply posted 2021-10-04
A rep from JustFab, Samar B., has responded:

“Hello Hazel,

We are happy that we were able to help you have an easy shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!

Best,
Jane


Verified
5/5

2021-10-03

GREAT

"All my Questions was answered and my Concerns was taken care of."

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Rep reply posted 2021-10-04
A rep from JustFab, Samar B., has responded:

“Hello Sharron,

We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!

Best,
Jane