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202,294 reviews
4.42 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.80/5
Customer service:
3.66/5
Return/Replacement policy:
3.80/5
Featured Review


Verified
1/5

2021-10-03

"Too high for the quality and my feet hurt"


Rep reply posted 2021-10-03
A rep from JustFab, Samar B., has responded:

“Hello Angela,

Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.

Best,
Jane


Verified
5/5

2021-10-02

Boots

"I like some of the styles on the boots"

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Rep reply posted 2021-10-03
A rep from JustFab, Samar B., has responded:

“Hello Priscilla,

Thank you for your lovely review! Glad to know that you like the styles! We always want to create unique designs for our valued members like you!

Best,
Jane


Verified
5/5

2021-10-02

Love the prices n the quality of shoes n clothing

"Always pleased with the quality of clothes n shoes. Excited to order a purse"

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Rep reply posted 2021-10-03
A rep from JustFab, Samar B., has responded:

“Hello Kelley,

Thank you for taking the time to share your awesome experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
5/5

2021-10-02

Boots

"They always have trendy shoes in my size
I love the Aiesha Curry line
"

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Rep reply posted 2021-10-03
A rep from JustFab, Samar B., has responded:

“Hello Traci,

Thank you for your lovely review! Glad to know that you like the styles! We always want to create unique designs for our valued members like you!

Best,
Jane


Verified
3/5

2021-10-02

Low stock

"The shoes I wanted were not in stock and I preferred to cancel but had a credit and had a hard time finalizing my purchase "


Rep reply posted 2021-10-03
A rep from JustFab, Samar B., has responded:

“Hello Calandria,

Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning the unavailability of the sizes you want. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane”


Verified
4/5

2021-10-02

Great

"Good so far, love my shoes, and just ordered some more! "

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Rep reply posted 2021-10-03
A rep from JustFab, Samar B., has responded:

“Hello Stephanie,

Thank you for taking the time to share your awesome shopping experience with others! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!

Best regards,
Chad”


Verified
5/5

2021-10-02

Great Shoes

"Great product Great service. Easy to use website"

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Rep reply posted 2021-10-03
A rep from JustFab, Samar B., has responded:

“Hello Betty,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad”


Verified
4/5

2021-10-02

Affordable

"Just fab has affordable clothes, but not great quality. I don’t like that I can’t cancel without calling "

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Rep reply posted 2021-10-03
A rep from JustFab, Samar B., has responded:

“Hello Emilee,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
4/5

2021-10-02

Sensible and reseasonalble

"Pleased customer
Thanks
Hope it gets here soon
"

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Rep reply posted 2021-10-03
A rep from JustFab, Samar B., has responded:

“Hello Ronda,

We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!

Best,
Jane


Verified
5/5

2021-10-02

Not pitch perfect but cute

"Explainatory Options communication and fast assistance."

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Rep reply posted 2021-10-02
A rep from JustFab, Samar B., has responded:

“Hello Erica,


Thank you for the kind words! We would love to continue providing outstanding service to awesome members like you!

Best,
Bella”


Verified
4/5

2021-10-02

Too new to tell.

"I just signed up for the service. I will let you know when and how long it takes for the shipment and the quality of the boots."


Rep reply posted 2021-10-02
A rep from JustFab, Samar B., has responded:

“Hello Heidi,

Thank you for taking the time to write your review! We appreciate your honesty! We hope you will like your purchase, and we hope to hear more from you in the future!

Best,
Bella”


Verified
5/5

2021-10-01

Perfectly handled

"Exchange process quick and easy"

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Rep reply posted 2021-10-02
A rep from JustFab, Samar B., has responded:

“Hello Lisa,

Awesome! We appreciate your time to share how satisfied you are with our returns and exchanges. Your feedback is such an inspiration for us always to strive to provide great service for our members like you!

Best,
Bella ”


Verified
5/5

2021-10-01

JustFab is Fabulous

"1st order experience was easy. I’m looking forward to getting my new shoes & boots! "

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Rep reply posted 2021-10-01
A rep from JustFab, Samar B., has responded:

“Hi Janette,

Thanks for giving us a 5-star rating! We are so excited for you to receive your order!

Best,
Cathy”


Verified
5/5

2021-10-01

Just Fab is JUST PERFECT

"Have been a JUST FAB VIP SEVERAL YEARS NOW. I am so impressed with the styles, excellent workmanship, the price points, the speed in shipping, customer service/help. What can I say??? Every time I wear JUST FAB SHOES/CLOTHES and take a Purse From JUST FAB, I get so many compliments……and am proud to share JUST FAB with my family, friends and every one who compliments my attire from JUST FAB. My mother taught me to just say, “Thank you” when I receive a compliment……BUT I CAN’T……NOT WHEN I WANT TO SHARE MY GREAT EXPERIENCE WITH JUST FAB……WITH EVERYONE!"

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Rep reply posted 2021-10-01
A rep from JustFab, Samar B., has responded:

“Hello Betty,

Wow! Thank you for sharing your wonderful shopping experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from. Thank you for your wonderful feedback! Have a great day!

Best,
Nelle ”


Verified
4/5

2021-09-30

Large Selections

"This site carries a large selection of shoes with good quality. However, they have some pretty styles, and the styles are at the point."


Rep reply posted 2021-09-30
A rep from JustFab, Samar B., has responded:

“Hello,

Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle”