"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"Ordered 2 pair of shoes at end of November. Still had to skip December. Even though I purchase shoes on the 30th of November. Still charged for December. Shoes arrived today. Recieved one pair not two. Wrong size. Wrong shoes. "
"I called last week to take off the credit that charge every month and I couldn’t , I think that is a stole . I don’t want to pay anymore . "
“Hello Maria,
Thanks for writing a review regarding our products and services. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
”
"Really good experience ,love shopping at Just Fab !"
“Hello JoAnna,
Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase!
XO,
Daniel”
"Don’t have any complaints "
“Hello Cristhian,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Nelle”
"I tried to buy something using my credit and what happens they charge me full price I’ll make a phone call to customer service and what happens I’m charged two more times so one got deducted and I’m still waiting for two more to be deducted so that’s my story"
“Hello Diana,
Thank you for writing a review regarding the credit you have on the website. We will contact you within 48 hours for further assistance.
Best,
Nelle”
"I don’t like that they did not advise me that I signed up for a subscription plan. Now I don’t know how to cancel"
“Hello Ashley,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
”
"I got a couple pairs of really cute boots"
“Hello Alisha,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
”
"The customer service guy made threats he was rude disrespectful. This is my first order and this will be my last. "
“Hi Alicia,
We appreciate your feedback on your experience when you contacted us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy”
"Still haven’t received a package, just sent out yesterday. It should have shipped days ago."
“Hello Sara,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
”
"I didn't want to be charged no fee every month I have doctor's bills
"
“Hello Margaret,
Thank you for the feedback! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane”
"Found what I wanted and with my VIP points I was able to purchase for an unbelievable price."
“Hello Mary,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
”
"I ordered my regular size boot and they could literally fit an elephant's calf!"
“Hi Alicia,
We appreciate your feedback on our sizing! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy”
"Found the shoes I was looking for perfectly and shipping was fast. "
“Hi Summer,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered!
Best,
Cathy”
"My packages were clearly stolen from my porch. They refused to refund my money, even though they could not reship even half of my order because the items were out of stock. This was after I had to call multiple times since “their system was down”. "
“Hi Ashley,
We appreciate your feedback on your order! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy”
"So I join to get some Christmas presents and then get an email that they’ve shipped! Ya they will be here weeks before Christmas! I went ahead and cancelled my membership so I wouldn’t forget because I’m not a shoe person and the orders were gifts! Guess what!!!! THEY CANCEL MY SHIPMENT and now I may not get my order until after Christmas. I literally got an email saying they had SHIPPED!!!! Not shipping. - Not impressed! "
“Hello Megan,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
”
A rep from JustFab, Member Services, has responded:
“Hello Catherine,
We sincerely apologize for the incorrect item you received. We will be contacting you within 24-48 hours to help you further.
Best,
Bella ”