"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"I still have not received my first order. My second order came and it was opened and no invoice inside. And when I called customer service, I has hung up on twice."
"Representative kept canceling my order kept charging my card I finally got through after the 10 time I called and got my shipment corrected this was very frustrating and I would really like to speak with someone at corporate"
“Hello Tiffany,
Thank you for the feedback! We are sorry to hear about the poor service you have experience with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Jane”
"The process was fast and easy and my boots got delivered in 2 days!! Wow! One happy shopper!"
“Hello Shelley,
Thank you for giving us positive feedback! We are happy to know that your package arrived early. Enjoy your purchase!
Best,
Nelle”
"It's great and convenient. Many shoes to choose from. "
“Hello Antoinette,
Wow! We are happy to hear that you love your shoes! We always want to make your shopping experience as easy as possible and It is a goal met for us knowing that you are happy with our selections!
Best,
Nelle”
"After years with just fab and shoes falling apart I’m finally ready to say goodbye "
“Hello Rhonda,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle”
"This was my first time doing business with this company and I can't stress enough how easy it was to navigate through the site. I love the idea of the specials like $10 shoes. In these times of trying to make the holidays somewhat special, I am greatful that they are able to help by there low prices and special perks. Thank you so much for letting me purchase at least three gifts this year."
“Hi Gladys,
We appreciate your review! We definitely promise awesome deals and you can surely expect more, soon!
Best,
Cathy”
"So easy to use and find the right boots"
“Hello Amarilis,
We're so pleased to know that you're delighted with shopping with us! We’d love to continue providing excellent service to our valued members like you.
Best,
Nelle”
"I am looking to return the boots I received and to cancel my VIP subscription. "
“Hello Onika,
We are sorry to hear if you're unhappy with your boots. We will contact you within 48 hours for further assistance.
Best,
Nelle”
"I love all my products. Great quality but not getting to see shipping tracking is a bummer. I can't tell if its missing or just delayed. That is my only complaint. Amazing website. "
“Hello Kristal,
Thank you for loving our products. We are sorry to hear if you have a hard time tracking your order. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle”
"Takes to long to ship. Unable to track order"
“Hello Kaye,
We are sorry to hear if you're unable to track your order. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle”
"I ordered a pair of snow boots. It was easy to shop."
“Hello Patricia,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
”
"I ordered a pair of boots and gym shoes. I love them they fit great. So I decided to order 3 more pairs of shoes. Cant wait to get them."
“Hi Robin,
Thanks for your purchase and for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like them!
Best,
Cathy”
"I seen the boots i wanted and i got it for a great price and i will shop at justfab again and again."
“Hello Nyasia,
Thank you so much for the awesome feedback! We are happy to know that you had a great experience and love our products and services! Have a fabulous day!
Best,
Jane”
"Great experience. Easy ordering. Needed help & got it fast. "
“Hello Karen,
Thank you for the feedback! Our goal is to make your shopping easier, and we are glad we made your online shopping experience memorable.
Best,
Jane”
"I find the quality is just okay, the photos always look better than the real thing. ANd when it comes to shoes while the sizing run true, I find the comfort level is always lacking, every pair of shoes I have gotten have need extreme amounts of break in if they are not slippers, even sandals have no bend or give, and sneakers or other shoes just rip up my ankles. I think I keep it because I have there partner company fabletics but I haven't been happy with it. "
“Hi Heather,
We appreciate your feedback on the quality of your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy”
A rep from JustFab, Member Services, has responded:
“Hello Elizabeth,
Thank you for the feedback! We are sorry to hear about the poor service you have experience with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Jane”