ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

202,294 reviews
4.43 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.69/5
Shipping & packaging:
3.80/5
Customer service:
3.67/5
Return/Replacement policy:
3.81/5
Featured Review


Verified
4/5

2022-08-03

Nice

"I’ve been with FAB FOR 3 yrs. It’s nice items. I always look forward to a new month."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-08-03
A rep from JustFab, Samar B., has responded:

“Hello Tereasa,

Your loyalty and support as one of our members are highly appreciated. It is our desire to keep you satisfied with our services, unique styles, and good quality. Hope to hear more from you in the future!

Best,
Mary




Verified
5/5

2022-07-31

Awesome and I just love JustFab!

"It's always a good experience!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-07-31
A rep from JustFab, Samar B., has responded:

“Hello Laura,

Thank you so much for sharing your awesome experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad


Verified
5/5

2022-07-30

Love The Selection

"I needed some new shoes for Fall. The selection is so vast that it took me 4 days to make up my mind. I loved every minute. 4 days of shoe shopping is a great problem to have. Thank you for great customer service too."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-07-30
A rep from JustFab, Samar B., has responded:

“Hello Shelley,

We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth”


Verified
5/5

2022-07-29

Love the low prices and what you get for it!

"Excellent in all the years I have shopped with them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-07-29
A rep from JustFab, Samar B., has responded:

“Hello Annette,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia


Verified
5/5

2022-07-28

5 Stars

"I honestly do love JustFab- you can skip/cancel whenever you want AND they always have cute and trendy stuff!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-07-29
A rep from JustFab, Samar B., has responded:

“Hello Taylor,

Thank you so much for loving our brand! We are glad you are enjoying our products and the VIP membership. We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth


Verified
5/5

2022-07-25

Good value

"They work with you to get good fitting shoes !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-07-25
A rep from JustFab, Samar B., has responded:

“Hello William,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad”


Verified
5/5

2022-07-25

Excellent site

"Easy to shop. Great sales"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-07-25
A rep from JustFab, Samar B., has responded:

“Hello Darchele,

Thank you for the kind words that you said about our products and the website. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Hope to hear more from you in the future!

Best,
Mary


Verified
5/5

2022-07-25

Excellent

"All excellent product nice "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-07-25
A rep from JustFab, Samar B., has responded:

“Hello Carla,

We are glad that you are satisfied with our products. It feels good that our members appreciate the effort that we put into making sure we provide the best quality product. Have a great day!

Best,
Mary


Verified
5/5

2022-07-22

I like it great styles and getting my order in a timely matter

"Receiving my order in a timely matter and great styles "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-07-23
A rep from JustFab, Samar B., has responded:

“Hello Leslie,

We're glad you enjoy our unique styles and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth”


Verified
1/5

2022-07-22

It said buy one get one free

"my 2nd item was not free."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-07-22
A rep from JustFab, Samar B., has responded:

“Hello Brittney,

Thanks for sending your review! Your feedback about our promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth”


Verified
5/5

2022-07-18

Loved It

"Very Wonderful To Shop Hate Some Of The Shoes I Liked Were Sold Out. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-07-18
A rep from JustFab, Samar B., has responded:

“Hello Cynthia,

Thank you for sharing your shopping experience and the items we have online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary





Verified
3/5

2022-07-15

Wide variety of quality, and accuracy of order fulfillment

"I am thankfully about to end my subscription to the VIP level, while enrolled I had a wide variety of experience from good to not good and just awful. Purses, shoes and jewelry vary in quality from poor to barely passing. I ordered some cute earrings for Christmas, weeks before a party - went to put them on and they were broken! Sometimes what I receive looks nothing like what I ordered and more often than not I'm returning at least one item, if not the entire order.

Once I ordered a size 24 pair of jeans and I received a 24 MONTH size of jeans!!!

Many times I have caught sizes changing from the time I choose them until the time I'm checking out my cart. And, even after I've fixed them - they'll revert to the wrong size, on multiple occasions.

Although the prices are good, it's simply not worth my time and energy to keep up this subscription.
"


Rep reply posted 2022-07-16
A rep from JustFab, Samar B., has responded:


Hello Mary,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark


Verified
5/5

2022-07-14

SO easy to use and find shoes that fit

"Its so hard to find cute styles that are wide. Just fab makes it easy, and I dont have to get the kids all packed up and deal with them in the store. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-07-15
A rep from JustFab, Samar B., has responded:

“Hello Erin,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth”


Verified
5/5

2022-07-13

Great shoes

"It was great and the customer service was great"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-07-14
A rep from JustFab, Samar B., has responded:

“Hello Sophia,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day! 

Best,
Renz ”


Verified
5/5

2022-07-11

Satisfied with purchase

"Great sale and good quality."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-07-12
A rep from JustFab, Samar B., has responded:

“Hello Tiffany,

We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth”