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202,294 reviews
4.43 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.69/5
Shipping & packaging:
3.80/5
Customer service:
3.67/5
Return/Replacement policy:
3.81/5
Featured Review


Verified
5/5

2022-06-17

Patience

"She was so nice and with patience and helpful"

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Rep reply posted 2022-06-18
A rep from JustFab, Samar B., has responded:

“Hello Maryam,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth”


Verified
2/5

2022-06-17

Getting to expensive

"The 39.99 is false now. To many taxes. You should be able to purchase shoes with your credit."

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Rep reply posted 2022-06-18
A rep from JustFab, Samar B., has responded:

“Hello Yvonne,

Thanks for sending your review! Your feedback about our pricing, tax and member credit usage is important. We would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth”


Verified
4/5

2020-06-12

Very Good

"Order arrived fairly quick. Couldn't figure out how to use my credit but it was fine, the items were on sale anyway."

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Rep reply posted 2020-06-16
A rep from JustFab, Member Services, has responded:

“Hello Vida,

We are happy to know that you are satisfied with the services we provided! We always make sure to give you a seamless shopping experience possible. Have a great day!

Best,
Dean”


Verified
5/5

2022-06-16

LOVE THE SHOES !

"Love the endless shoes options. "

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Rep reply posted 2022-06-16
A rep from JustFab, Samar B., has responded:

“Hello Candida,

Thank you for taking the time to share your shoe shopping experience with others. We’re happy to know that we have so many options to choose from. Have a great day!

Best regards,
Armando”


Verified
5/5

2022-06-16

Awesome app

"I love this concept I wish there were a lot more options but I do enjoy my account here"

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Rep reply posted 2022-06-16
A rep from JustFab, Samar B., has responded:

“Hello Alicia,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth”


Verified
5/5

2018-06-01

Great Online Site

"I don't order a lot but when I do I am usually very happy with my purchase. I am a VIP member and customer service has always been wonderful if I needed to make a return or have questions. Their sale items ROCK!"

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Rep reply posted 2018-06-01
A rep from JustFab, Ivy T., has responded:

“Hello Barb,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!

XO,
Ivy”


Verified
5/5

2022-06-14

Excelente

"Good excellent nice products "

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Rep reply posted 2022-06-14
A rep from JustFab, Samar B., has responded:

“Hello Oneida,

Thank you for your amazing feedback! We love hearing our members are pleased with our services and stylish products. We appreciate you sharing your experience with us and others. Have a wonderful day.

Best wishes!
Armando”


Verified
5/5

2022-06-13

So happy I changed my mind!

"Love all the new selections Just Fab has from month to month.
This month I decided to skip, but changed my mind and bought a very nice pair of pumps.
They were the fabulous shoes I expected, but to my surprise there is an arch support included in these shoes.
What a fantastic idea for someone who wears heels all day long.
I love them!
"

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Rep reply posted 2022-06-14
A rep from JustFab, Samar B., has responded:

“Hello Dolores,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
5/5

2022-06-12

I Love This Website

"I am so happy to have a personal Shoe Stylist I Feel Like A VIP SuperStar!"

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Rep reply posted 2022-06-12
A rep from JustFab, Samar B., has responded:

“Hi Joi,

Thank you for your complimentary remarks on the website and being a VIP! We value feedback like this because it motivates us to enhance our products and services even more. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience. Have a wonderful day!

Best,
Kim


Verified
5/5

2022-06-11

Great

"I always order and I’m never dissatisfied "

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Rep reply posted 2022-06-12
A rep from JustFab, Samar B., has responded:

“Hello Jenal,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad”


Verified
5/5

2022-06-10

Always Satisfied

"I've never had a problem. All my purchases have always been a great success! If I did or do have an issue, I usually exchange without problems. Justfab by far, has always delivered great satisfaction with super cuteness. I'm a happy camper!"

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Rep reply posted 2022-06-10
A rep from JustFab, Samar B., has responded:

“Hello Janay,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Hope you have a fabulous day!

Best,
Lia




Verified
5/5

2022-06-09

My favorite purchase

"I love to use justfab.com to get my shoes, is so easy and always find my style, even when I got a party or special event I can come to find a new pair of shoes."

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Rep reply posted 2022-06-10
A rep from JustFab, Samar B., has responded:

“Hello Paola,

Thank you so much for loving our brand! We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth”


Verified
4/5

2022-06-09

Glad I got membership

"Very convenient just log on make my picks. Wait for them in the mail. I have a busy schedule I don't always have time to run out the store and shop for shoes which can be exhausting at times. Plus, very affordable! Great quality."

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Rep reply posted 2022-06-10
A rep from JustFab, Samar B., has responded:

“Hello Leslie,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz ”


Verified
5/5

2022-06-09

Nice options

"They have some nice options and I like how they been improving over the years. "

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Rep reply posted 2022-06-10
A rep from JustFab, Samar B., has responded:

“Hello Sashanna,

We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth”


Verified
5/5

2022-06-09

Wow

"This has been one of the best customer service experiences I have ever received "

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Rep reply posted 2022-06-09
A rep from JustFab, Samar B., has responded:

“Hello Karlie,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth”