"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"Fast and easy and great selection to choose from"
"Excellent merch and true to size. However, every time I pay for expedited shipping, my order gets delayed after receiving an email that things have been shipped! "
“Hi Kimberly,
We’re truly sorry to hear about the delays you’ve experienced with your expedited shipments. While we’re glad to know you love our merchandise and that it fits well, we understand how frustrating it is when shipping doesn’t meet your expectations. Your feedback is important to us, and we’re actively working to improve our shipping processes. Our Member Services team will contact you via email shortly to assist you.
Best,
Kim”
"I ordered 2 pairs of shoes. Do I have to order all the time.? If I do I don’t like that."
“Hi Lynda,
Thank you for your feedback! We understand your concern about the VIP membership and the feeling of needing to place frequent orders. While being a VIP does offer great perks, we want you to enjoy your experience without feeling pressured to order more than you’d like. Our Member Services Team will be contacting you immediately.
Best,
Kim”
"I love the prices and service it was easy "
“Hi Jean Marie,
Thank you for your wonderful feedback! We’re happy to hear that you love our prices and found the service easy and enjoyable. Your satisfaction means a lot to us, and we’re committed to providing great value to all our members Thank you for choosing us, and we look forward to serving you again soon!
Best,
Kim.”
"Ordered shoes for my son’s dance with express shipping and they didn’t arrive on expected date. Call for information and was told they couldn’t give arrival information due to shoes coming from a different warehouse."
“Hi Adrienne,
We’re truly sorry to hear about your disappointing experience with your order. It’s frustrating when items don’t arrive as expected, especially for an important event like your son’s dance. We understand how important timely delivery is, and we apologize for the inconvenience caused by the lack of information regarding the shipment. Your feedback is valuable, and we will work to improve our communication about shipping. Our Member Services Team will be contacting you right away.
Best,
Kim”
"I think prices are reasonable. But why incurring in a monthly payment for shoes?"
“Hi Carmen,
Thank you for your feedback! We’re glad to hear that you find our prices reasonable. We understand your concerns about the monthly payments for shoes, and we appreciate you bringing this to our attention. Our membership program is designed to offer exclusive deals and benefits, but we’re always looking for ways to improve the experience for our customers. Your input is valuable, and we’ll take it into consideration as we continue to enhance our offerings. Our Member Services team will contact you via email shortly to assist you.
Best,
Kim”
"The shoes are of a high quality standard and size is a true U.S. measurement!"
“Hi Dwayne,
Thank you for your wonderful feedback! We’re happy to hear that you’re impressed with the high quality of our shoes and that the sizing is true to U.S. measurements. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to providing you with more great products in the future!
Best,
Kim”
"I found cute fashionable boots. "
“Hi Katrina,
Thank you for sharing your experience! We’re so glad to hear that you found cute and fashionable boots. Your enthusiasm for our products means a lot to us, and we’re glad that you’re enjoying your shopping experience. We can’t wait to see you rock those stylish boots!
Best,
Kim”
"My order was canceled and I still have not gotten my refund️️️It’s been over 24hrs and Boyle I can’t get the deals I had before and have to pay more for the same shoes I originally had in my cart for less"
“Hi Samarah,
I’m truly sorry to hear about the cancellation of your order and the delay in your refund. I understand how frustrating it must be to miss out on the deals you had and now face higher prices. Please know that we’re here to help you resolve this as quickly as possible. Our Member Services Team will be contacting you right away.
Best,
Kim”
"i don’t know why they cancel my order "
“Hi Jose,
We're truly sorry to hear about your order being canceled unexpectedly, and we understand how frustrating it must be to not have clarity on the status of your order. Your satisfaction is our top priority, and we're committed to resolving this matter promptly. Someone will contact you via email shortly to assist you.
Best,
Kim”
"Cute style good deals like 90% of the stuff I buy."
“Hello Sandrine,
It’s great to hear that you’ve had a good experience! Finding cute styles and great deals is always a win, especially when you love the majority of what you purchase. You may be sure that we will keep offering members like you fresh, original styles. Hope you have a nice day!
Best,
Lia”
"Best selection of boots. Finally found the style I have been looking for in the color I wanted "
“Hello Michaela,
Thank you so much for your great feedback! We're glad to hear that you found the perfect boots in the style and color you were searching for. It's always our goal to provide an amazing selection, and knowing that we can meet your needs brings us so much joy. Happy shopping!
Best,
Lia”
"Good prices and very comfortable shoes for any occasion. Love!"
“Hello Jennifer,
Thank you so much for your amazing review! We're glad to hear that you love our comfy shoes and the great prices we offer. It's fantastic to know that they work for any occasion. Rest assured that we will continue providing unique and new styles for members like you. We hope you have a pleasant day.
Best,
Lia”
"Just ordering a pair of boots"
“Hello Andrea,
Thank you so much for your review! We're glad to hear you're excited about your new boots! We can't wait for you to receive them and hope they exceed your expectations. You may be sure that we will keep offering members like you fresh, original styles. Happy shopping!
Best,
Lia
”
"That was very easy to navigate also showed me details important to me of article I purchased. I can appreciate simple and detailed for my shopping experience."
“Hello Joseph,
I'm glad to hear that your shopping experience was smooth and easy! It’s always a plus when the website is user-friendly and provides the details you need about your purchases. Simple and informative navigation makes shopping so much more enjoyable. We hope that you will always have a great experience with us!
Best,
Lia”
A rep from JustFab, KIdongtechstyle, has responded:
“Hi NiAngel,
Thank you for your wonderful feedback! We’re pleased to hear that you found the process fast and easy and that you enjoyed our great selection. Your satisfaction is our priority, and we’re committed to providing an excellent shopping experience. We look forward to serving you again and providing you with more great experiences in the future!
Best,
Kim”